Enterprise Security Operations Specialist

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Job Overview
The Security Specialist is a front-line operator responsible for real-time monitoring incident detection and coordinated response across T-Mobiles enterprise security environment. Operating under the direction of the Manager Enterprise Security Operations Specialists execute established procedures with accuracy and urgency in a 24/7 security operations center protecting T-Mobiles people facilities and assets.

** This shift is Wednesday-Sunday from 5:00AM-1:15PM PDT **

Job Responsibilities:

• Monitor access control video management alarm and mass notification systems in real time; detect classify and triage incoming alerts across all electronic security systems.
• Implement established notification procedures for workplace violence emergency events access control incidents and field security requests per ESOC SOPs and escalation matrices.
• Document all incidents events and service interactions accurately in ServiceNow including timeline entries involved parties actions taken and disposition.
• Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification.
• Provide enterprise-wide security support via phone and theESOCinbox; triage requests andescalateitems exceeding defined scope or urgency thresholds.
• Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures.
• Apply correct escalation criteria to distinguish shift-level incidents from those requiringleadershipnotification.
• Use AI-assisted documentation tools and workflow automation resources to support accurate timely incident records.

Required Qualifications:

• High school diploma or equivalent;associates or bachelorsdegree preferred
• 1year in a security operations center emergency communications center call center or comparable 24/7 environment
• Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure
• Proficiency with Microsoft 365 (Outlook Teams Word)
• Ability to work rotating Day Swing and Night shifts including weekends and holidays
• Sustained attention across multiple concurrent data streams
• Consistent SOP adherence across every shift and incident type
• Clear direct written and verbal output under time pressure
• Rapid accurate execution within defined authority with timely escalation
• Follow-through on documentation and shift obligations regardless of workload
• Active receptiveness to feedback with demonstrated ability to incorporate direction

Preferred Qualifications:

• Experience with enterprise access control video management or alarm management systems
• Experience with ServiceNow or comparable case management platforms
• Background in corporate security operations emergencymanagement U.S. military service or law enforcement
• Working familiarity with AI-assisted documentation or workflow automation tools

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Bellevue WA hourly pay range: $23.37/hour-$31.62/hour

Base Pay Range: $17.98 - $32.43

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.