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Enrollment Specialist Patient Support Team (FT)
Job Location:
Job Location:
Franklin, NH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 September 2026 (7 hours ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Enrollment Associate - Patient Enrollment Team- Full Time.
Position Overview: As a key member of our team you will be the first point of contact for individuals interested in our functional medicine services. This role is built for someone who thrives on hitting targets and managing a pipeline with precision youll own the full lead-to-enrollment process tracking every inquiry from first contact through active patient status. Youll educate potential patients on how our programs can help them recover from chronic illness achieve their goals in our wellness program or join our primary care program all while working toward clear enrollment and conversion goals alongside a passionate supportive team.
What Youll Do:
- Own Your Pipeline: Manage incoming inquiries (phone email online forms word-of-mouth) in our CRM keeping every lead accurately logged categorized and moving through a defined follow-up cadence.
- Initial Contact: Reach out to potential patients promptly assess their needs and provide clear structured education about how our programs can support their health goals.
- Program Enrollment: Match potential patients to the right program clearly explain benefits and costs and guide them through enrollment tracking conversion from inquiry to enrolled patient.
- Hit Enrollment Targets: Work toward monthly enrollment goals using CRM data to identify where leads are stalling and adjust your follow-up approach accordingly.
- Coordinate Care: Once enrolled handle the administrative details precisely scheduling initial appointments collecting required forms and confirming every step is complete before handoff.
- Collaboration: Work closely with clinical staff to ensure a seamless well-documented transition into ongoing care.
- Hybrid Work: Enjoy a hybrid work schedule with a combination of remote and in-office days along with meetings with the Enrollment Team and other SFM team members monthly or quarterly in-person meetings with the whole staff.
What Were Looking For:
- Goal-Driven Detail-Oriented Track Record: Previous sales or customer service experience with a demonstrated history of hitting targets you track your own numbers notice trends before theyre pointed out to you and dont let a lead go cold.
- Passion for Wellness: A genuine desire to help others heal and improve their lives through functional medicine.
- Systems Thinking: Comfortable managing a high volume of leads across multiple stages at once without letting details slip you build your own follow-up systems rather than waiting to be told whats next.
- Communication Skills: Strong verbal and written communication with the ability to explain complex concepts clearly and persuasively.
- Tech-Savvy: Comfortable using CRM software (experience with Active Campaign is a plus) email Microsoft and other online communication tools.
Position Details:
- Hours: Full-Time.
- Work Environment: Hybrid with a mix of remote and in-office work.
- Start Date: TBD
Compensation & Benefits:
- Paid Time Off.
- Health Dental and Vision Insurance.
- 401 (k) Retirement Plan.
How to Apply: Please send your resume and a cover letter explaining why you are interested in this role to or apply to this job posting.
About Sanctuary Functional Medicine: At Sanctuary Functional Medicine (SFM) our mission is simple: to help those suffering from chronic illness reclaim their health and live healthier more abundant lives. We use a root-cause approach to healing that blends the best of natural and conventional medicine providing tailored care that restores balance to our patients bodies and minds.
Why Work with Us At Sanctuary Functional Medicine youll be part of a growing team dedicated to making a real difference in peoples lives. Each day youll see the impact of your work in helping patients overcome chronic illnesses and return to a life of health and vitality. This is an exciting opportunity to grow within an innovative and compassionate practice with the potential to expand your role as we continue to build our institute and explore new modalities.
Equal Opportunity Employer: We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
