Enrollment & Resource Specialist
Job Location:
Seattle, OR - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Enrollment & ResourceSpecialist
Department: Programs
Status: Non-Exempt Full-Time
Location:Seattle WA.
Pay Rate: $29.68-$32.91/hour
ABOUT THE ORGANIZATION
FareStart has been helping people transform their lives through food for 30 years one person one job and one community at a time.
People experiencing poverty struggle to escape the cycle they are in and often face other compounding barriers to getting and keeping a job. At FareStart we help people overcome barriers by teaching work and life skills neededto succeed in employmentand in life. By investing in people providing meals and building community we transform homelessness hunger and poverty into human potential.
OUR VISION
Every individual has the opportunity to thrive in an equitable and just world.
OUR MISSION
FareStart transforms lives disrupts poverty and nourishes communities through food life skills and job training.
OUR VALUES
- Acceptance:We build relationships based on the belief that the past informs but does not dictate the future.
- Respect:We treat everyone with dignity regardless of background or differences. We actively listen and seek first to understand. We are honest even when it is difficult.
- Openness:We create a culture of trust through transparency and open communication. We are open to new ideas.
- Collaboration:Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
- Accountability:We are responsible to each other to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
- Inclusion:We provide a community of belonging regardless of background. We value and seek out diversity.
- Growth:We are a learning organization. We invest in continuous improvement and growth.
About the Position
This role conducts outreach and follow-up with individuals referred by the Department of Social and Health Services (DSHS) and supports student applicants through the pre-screening and enrollment process for FareStarts student programs helping ensure individuals receive the guidance and assistance needed to achieve personal stability and career position develops and maintains partnerships with community organizations case managers and service providers to ensure student applicants to FareStart programs have access to critical resources including recovery services housing assistance mental health care legal aid and nutritional support.
Essential Duties and Responsibilities include the following:
Process applications collect documentation and schedule interviews for the Barista & Customer Service program.
Conduct pre-screening interviews and follow-up communications with applicants to FareStarts student programs to assess eligibility and support enrollment
Maintain referral networks and comprehensive community resource directories and access to support student applicants access to recovery housing mental health legal nutritional and other support services.
Initiate and conduct outreach and reference communications with community corrections officers case managers mental health professionals physicians and substance use disorder counselors to gather relevant information and support applicant evaluation.
Provide student applicants with assistance in enrolling in public support systems and obtaining identification documents.
Oversee and maintain student drug and alcohol testing requirements for programs students or applicants including scheduling coordination documentation and compliance with organizational and legal standards.
Identify and secure resources such as gift cards vouchers and other student support items through partnerships with FareStart staff local businesses community organizations and government programs.
Collaborate with department staff and external partners to streamline referral and intake processes.
Create student accounts in CRM and complete administration and scheduling related to the screening process.
Provide support in the full onboarding cycle of new students including orientation badge creations student wayfinding filing and document management.
Maintain accurate records and documentation of outreach activities applicant progress and program outcomes.
Ensure confidentiality and security of student records maintain compliance with organizational policies and legal requirements.
Participate in meetings training and case management conferences as required.
Support a positive working and safe learning environment for students and staff.
Perform other duties as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty requirements listed below are representative of the knowledge skill and/or ability accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Bachelors degree in social services human services or a related field and two (2) or more years of related experience in outreach case management or social service coordination; and/or equivalent combination of education and experience.
The ability to travel to community resource and partnership sites.
Familiarity with regional public assistance programs recovery services and housing or employment resources.
Proficient and experienced in Microsoft Office applications particularly Word Excel PowerPoint Outlook and to work with customized databases and technology and to conduct internet research.
Ability to handle confidential information with discretion.
Ability to work independently and as well as within diverse teams and environments while treating everyone with respect.
Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
Ability to listen patiently and attentively ability to express self clearly and effectively and the ability to adapt communication based on audience and purpose with inclusivity..
Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity.
Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
Ability to employ best practices associated with the position while displaying an on-going commitment to learning and self-improvement.
Ability to work a non-standard/flexible schedule which may include weekends evenings and holidays.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this accommodation may be made to enable individuals with disabilities to perform the essential job functions.
This position is exposed to a typical office environment.
The noise level in the work environment is usually moderate.
There may be a combination of remote work and onsite work dependent upon business needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this accommodation may be made to enable individuals with disabilities to perform the essential job functions.
This position may occasionally be required to lift and/or move up to twenty-five (25) pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this job the employee is regularly required to sit. The employee is frequently required to walk; use hands to finger handle or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; climb or balance; and stoop kneel or crouch.
BENEFIT HIGHLIGHTS
- Competitive pay based on experience and qualifications
- Paid time-off (5 weeks first year of employment)
- Paid holidays including up 2 floating holidays
- 401(k) savings plan with company match
- Medical (including vision) Dental Disability and Life Insurance
- Employee discounts at FareStart retail social enterprises
- Employee Assistance Program
- Free ORCA pass
Why Should You Apply
- Be part of our mission to disrupt poverty.
- Join a supportive respectful and celebratory community among our staff students board and volunteers.
- Organizational commitment to a diverse equitable and inclusive workplace.
- FareStart encourages the personal and professional growth of its employees.
For information on FareStart including more information on employee benefits and our company culture visit our website at: to Diversity and Inclusivity
FareStart is committed to becoming a fully inclusive antiracist diverse organization. To fulfill our mission vision and values we are seeking candidates who demonstrate shared values of diversity equity inclusion and antiracism.
Our Commitment to Anti-Racism
FareStart defines antiracism as the clear acknowledgment that racism permeates organizations communities and industries including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions show up in our communities build business practices and policies and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.
Required Experience:
IC
About Company
Case Manager Department: Student Programs Status: Non-Exempt, Full-Time Location: Seattle, WA. Pay Rate: $29.86 - $33.47/hour ABOUT THE ORGANIZATION FareStart has been helping people transform their lives through food for 30 years — one person,
