enior Technical Program Manager — Engineering Infrastructure & Reliability

Job Role :Senior Technical Program Manager - Engineering Infrastructure & Reliability
Location : Miami FL Onsite
Fulltime / Contract

About the Role

Were looking for a Senior Technical Program Manager to serve as the cross-domain orchestration leader for our Engineering Infrastructure organization . This organization spans seven specialized functions - Site Reliability Engineering (SRE) Platform Engineering Security Quality Engineering Databases Application Support and Production Defect Resolution - under a single director .

This is not a traditional TPM role embedded in one teams delivery . You will sit across all seven domains reporting directly to the Director of Engineering Infrastructure and own the programs governance and coordination that make these domains operate as one unified organization rather than seven silos .

You will be the connective tissue between proactive teams that build foundations (SRE Platform Security Quality Databases) and reactive teams that resolve customer and production issues (Application Support Defect Resolution) - ensuring insights flow in both directions and that cross-domain initiatives are executed with accountability and speed .

What Were Looking For

Required

• 10 years in technical program management with at least 3 years managing programs that span 5 engineering teams with competing priorities and hard dependencies .
• Deep technical fluency in infrastructure and platform engineering domains . You dont need to write Terraform or tune database queries but you must be able to follow and contribute to conversations about SLO error budgets CI/CD pipeline design database migration risks security scanning trade-offs and incident response - well enough to identify dependencies ask the right questions and recognize when something is off track .
• Demonstrated ability to influence without authority . You will have no direct reports among the domain leads . Your effectiveness comes from relationship skills clarity of communication and earned credibility .
• Strong stakeholder management skills - comfortable operating at the Director/VP level for leadership communication and at the senior engineer level for technical coordination (p. 3).
• Experience with metrics dashboards and data-driven decision support . You will own a cross-domain dashboard and need to synthesize complex data into clear narratives .
• Excellent facilitation skills - running focused decision-oriented meetings with senior technical leaders . You know how to draw out the right information drive to decisions and end on time .
• Experience with organizational change - guiding teams through operating model transformations not just feature delivery .

Strongly Preferred

• Background in SRE platform engineering DevOps or infrastructure organizations . A TPM who has worked in reliability or platform contexts will ramp faster and earn credibility with our technical leads more quickly than someone from a pure product TPM background .
• Experience with incident management processes and post-incident reviews . Understanding cross-domain response under pressure helps you design governance that works in practice not just in planning sessions .
• Familiarity with SRE methodologies (SLOs/SLIs/error budgets) DORA metrics chaos engineering and platform-as-a-product principles .
• Experience working across both proactive engineering functions (platform reliability security quality) and reactive operational functions (support defect resolution) - or similar environments with mixed proactive/reactive team dynamics .
• Track record of simplifying processes not adding them . We value lightweight governance and you should too .