Engineering Program Manager, Quality Assurance Customer Systems

The Program Manager Quality Assurance will Leads end-to-end quality execution and program governance for large scale software development programs. This is a hands-on execution-focused role that requires close partnership with Engineering Product Operations and Vendor teams to ensure quality readiness and smooth delivery across all migration phases. Leveraging GenAI to gain efficiencies in quality are looking for a Program Manager who brings practical experience in QA test automation and release management including hands-on use of GenAI tools to accelerate and enhance quality this role you will coordinate and execute testing activities manage risks and dependencies and drive release readiness across multiple work streams. You thrive in fast-paced complex environments and are passionate about delivering high-quality customer experiences.

Partner with Engineering and Product to define test plans test scope and acceptance criteria for migration features and and track functional integration regression and business testing across teams. Ensure test environments data and test cases are prepared and validated ahead of each testing day-to-day execution across cross-functional teams including Engineering Contact Center Operations Infrastructure Security SRE Architects Platform Teams DevOps and track dependencies risks and blockers; escalate proactively with clear context and mitigation QA timelines with release plans pilots and phased defect triage track resolution progress and ensure closure prior to release clear visibility into QA readiness test coverage and open go/no-go decisions with structured and well-documented readiness regular concise status updates to both technical and business QA risks and findings into business impact and customer experience as the coordination point between internal teams and external vendors throughout testing improve QA processes templates and reporting practices across the the adoption of test automation and structured release governance where GenAI tools to auto-generate test plans test cases and acceptance criteria from product requirements design specs and user storiesnnUse GenAI to perform gap analysis on existing test coverage by analyzing requirements documents and surfacing untested scenariosnAutomate the generation of status reports and dashboards by feeding GenAI structured test run data and defect metricsnApply GenAI tools to triage and classify incoming defects auto-tagging by severity component or feature area to reduce manual overheadnUse GenAI to analyze retrospective data and surface recurring process bottlenecks or quality escapes across sprints and releasesnApply GenAI to benchmark QA process maturity by comparing current workflows against industry best practicesnLeverage GenAI to help design and refine QA workflows checklist templates and team onboarding guidesnEvaluate and champion GenAI-assisted test automation tools that can generate and maintain automated test scripts from natural language descriptionsn

8 years of experience in Quality Program Management Technical Program Management or QA Program hands-on experience supporting QA testing or release management for complex software ability to work effectively in cross-functional environments with Engineering Product and Operations teams.

Experience with platform migrations system integrations or SaaS with QA tools such as Selenium Playwright JMeter RestAssured and a working understanding of test automation collaborating with vendors or external implementation partners nExperience applying GenAI tools and AI-assisted workflows within Quality Engineering or SDLC organizational communication and execution skills.

Experience with platform migrations system integrations or SaaS with QA tools such as Selenium Playwright JMeter RestAssured and a working understanding of test automation collaborating with vendors or external implementation partners nExperience applying GenAI tools and AI-assisted workflows within Quality Engineering or SDLC processes.n