Engineering Program Manager App Store

For over a decade the App Store has been a safe and trusted destination for discovering and downloading apps and its much more than a storefront. Its an innovative platform home to over 2 million apps across 40 languages and 175 regions worldwide each built using Apples own software development kit and services. At this scale the store handles billions of requests from more than 500 million visitors every week across iOS macOS tvOS iPadOS watchOS and deliver this experience at scale Program Managers partner closely with Engineering Design and other cross-functional teams to build high-performance systems backed by robust testing and quality standards. As apps have become an essential part of peoples daily lives the App Store has become equally essential to Apples Apple Services Engineering (ASE) team exemplifies Apples enduring passion for combining art and technology. ASE powers some of Apples most beloved platforms - including the App Store Apple TV and Sports Apple Music Podcasts Books and Cloud and Infrastructure Services delivering a vast and diverse entertainment and services experience to more than 150 countries in 35 languages every day at massive Managers within ASE partner with Engineers to build innovative end-to-end solutions that reflect Apples unique integration of hardware software and services. Central to this work is a deep commitment to Apples core values including privacy which remains a guiding principle across everything the team builds.n

As an Engineering Program Manager for the App Store team you will influence and lead the delivery of business-critical features built at global scale. Our Program Managers are responsible for shipping new features for the App Store Analytics platform partnering with cross-geo engineers product marketing design data science legal security and privacy teams to launch experiences that surprise and delight our users. This is a hands-on role where you will be actively involved in requirements analysis functional and technical design discussions testing proof-of-concept privacy reviews and more. This is not a task-based position; you will own the successful end-to-end delivery of complex customer-facing projects under demanding ideal candidate takes ownership inspires the team to do their best work and brings exceptional interpersonal skills adapting their approach and communication style to keep projects on track and teams aligned as a single best Program Managers are inherently curious. They dig deep to understand customer needs how the underlying technology works and the critical factors that inform important decisions. That inquisitiveness is a core strength on the App Store team where we are constantly tackling challenges that have never been solved before and that is what makes this an extraordinary place to App Store Analytics team is nimble cross-functional and deeply collaborative offering broad exposure to a wide range of opportunities within a growing organization. We are a diverse group of problem solvers and builders continuously reimagining our products systems and practices to help people do what they love. A successful candidate will drive initiatives from ideation through launch translating vision into sustainable long-term programs and program management fundamentals are essential as is a genuine passion for solving complex dynamic problems. If you bring a growth mindset thrive in a fast-paced environment and are motivated to build products that matter this role is for

Own the end-to-end delivery of multiple concurrent complex customer-facing features for the App Store Analytics platform from requirements through launch under demanding with cross-geo engineering product design data science legal security and privacy teams to define scope align on priorities and drive executionnEstablish and maintain program roadmaps milestones and delivery schedules proactively identifying risks and driving mitigation prioritization and trade-off discussions across stakeholders to align competing demands with business objectives and technical and implement scalable program processes frameworks and metrics to drive operational maturity and continuous improvement across the as the central point of coordination across cross-functional teams ensuring clear communication shared context and aligned execution at every regulatory and compliance-related initiatives partnering with legal and privacy teams to ensure features meet Apples standards and applicable a culture of accountability curiosity and collaboration inspiring teams to deliver their best work while navigating ambiguity and evolving priorities.

Bachelors degree in Computer Science Information Systems or a related discipline or equivalent industry experience.n6 years of technical program management experience with a demonstrated track record of leading large complex programsnStrong technical proficiency in software architecture and development. nExperience in a technical or analytically focused role (e.g. software engineering business analyst or data analyst)nExperience working on regulatory and compliance projectsnProven ability to define and implement scalable processes establish meaningful metrics and drive continuous program maturity and process improvement.n

Proven experience in technical program management with hands-on familiarity of GenAI technologies and concepts including large language models (LLMs) retrieval-augmented generation (RAG) agentic AI prompt engineering model evaluation and ML pipelines. Ability to leverage these technologies to streamline program management workflows improve decision-making and accelerate delivery. Formal education or certification in GenAI or related fields is a plus though practical experience and demonstrated application are equally technical foundation with familiarity in big data technologies modern data engineering concepts and software architecture. Prior experience in an analytics-focused role is a ability to lead cross-functional collaboration across product design engineering QA and operations - from kickoff through ship on externally facing at planning prioritization and navigating trade-off discussions in a fast-paced constantly evolving environment with competing change management instincts with the ability to anticipate plan for and guide teams through large-scale organizational or program communicator across all levels of the organization with strong facilitation skills spanning requirements gathering design reviews stakeholder alignment and status -motivated and accountable with a track record of driving multiple initiatives to completion in parallel with minimal to adapt to a demanding team-oriented and fast-paced environment with rapidly changing direction and new operating in ambiguity with the ability to synthesize incomplete or conflicting information into solid aligned action critical thinking and analytical skills with the ability to structure complex ambiguous problems and develop clear actionable solutions.