Engineering Operations Program Manager

Are you energized by making complex organizations run better We are looking for a scrappy strategic operator to join the WPC Engineering operations team. This role sits at the intersection of technical operations and business strategy owning the ongoing evolving initiatives that shape how an engineering organization functions. If you are someone who thrives in ambiguity moves fluidly between data and people and gets satisfaction from bringing order to hard problems this role is for is a place where extraordinary people gather to do their best work. We dont just build products we craft the kind of wonder thats revolutionized entire industries. Apple Wallet has changed the way we access the world and is one of our fastest growing and most impactful services. n

The Engineering Operations team is the connective tissue of WPC Engineering. We tackle the technical and operational challenges that sit between teams the problems that dont have a natural owner but matter enormously to how we execute and grow. nnYou will partner closely with engineering leadership and cross-functional partners to drive a portfolio of initiatives spanning service operations change management and process development. You are not just a project manager you are an analytical thinker and a pragmatic problem solver. You know how to get things done through others and you understand that in a scrappy team ownership and follow-through are is not a project management role in the traditional sense; our PMO handles defined work with clear start and end dates. This role owns the messier ongoing operational layer: the things that need to run improve and evolve continuously.

Build the operational foundation for our DevOps transformation by standing up processes and creating clarity across team roles and operating models engineering health metrics release governance and incident managementnLead cadences that keep the organization aligned and forward-looking such as service and business reviews and goal settingnServe as the connective layer between operational teams and engineering consumers translating needs into priorities and tracking adoption across teams at varying stages of maturitynPartner with engineering and operations teams to drive AI-powered initiatives such as anomaly detection and post-incident process automationnDefine and implement operational processes and policies across the org owning the strategy and stakeholder alignment and executing in partnership with enablement teams

Bachelors degree in computer science or engineering or equivalent practical experiencen5 years of experience in technical program management and/or product operations in a technology companynExtensive cross-functional stakeholder management experience with the ability to work independently and handle multiple projects simultaneouslynDemonstrated ability to drive change across many teamsnThrives in ambiguity with experience starting and managing complex initiatives end-to-end nExcellent written and verbal communication skillsn

Experience in a DevOps platform engineering or SRE-adjacent environmentnTrack record of collaborating with globally distributed teams and coordinating complex initiatives across multiple regionsnComfortable building processes from scratch not just inheriting and maintaining themnFamiliarity with AI/ML concepts and experience driving adoption of AI-powered tooling within an engineering org