Engineering Manager, Platform Services

At Apple new insights often become revolutionary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could Technology Services (ETS) is part of ISu0026T and delivers global-scale platforms and services that keep Apples operations secure and running. The team manages identity device security and anti-abuse platforms covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain manufacturing and partner integration platforms protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch ETS owns the systems that ramp factory production managing serial numbers network credentials and verified Emerging Technologies team specializes in building forward-looking extremely scalable platforms. The team is passionate about solving challenging problems exploring new domains and engineering transformational solutions. The diversity of our team and thinking inspires innovation that runs through everything we this role you will lead a team designing and developing world-class operations solutions for platforms that power many of the services that bring Apples products to our customers. You will work with a passionate team that lives and breathes scale and security. If youre excited about being challenged and making a significant impact in the tech world we want to hear from you.

As a Manager for Site Reliability and Operations (SRE) you will lead a team of Site Reliability Engineers to ensure the reliability scalability and performance of production systems. This role combines technical expertise with leadership skills to drive operational excellence and foster a culture of collaboration and continuous improvement. As part of the role you will work with the team to automate operations optimize infrastructure and troubleshoot issues in an exciting fast-paced environment. nnThis role is designed for driven individuals who:n- Love learning new technologies and thrive in solving complex challenges.n- Comfortable in a fast-paced changing environment and able to manage competing priorities.n- Ability to work effectively across teams and influence without authority.n- Are independent motivated and excited to take on ambitious projects.n- Excel at collaborating with engineering teams and can stay calm under pressure.n- Have a passion for delivering quality reliable solutions in a dynamic high-energy workplace.

Lead mentor and develop a team of SREs. nFoster a culture of reliability and excellence within the continuous learning and knowledge the team build and maintain robust highly available CI/CD the availability and performance of production incident response post-mortem analysis and root cause and maintain service-level objectives (SLOs) and service-level indicators (SLIs).nWork closely with development quality product and other engineering teams to ensure reliability is prioritized in the development effectively with stakeholders regarding reliability metrics incident reports and team and execute a strategic roadmap for the SRE areas for improvement and propose solutions that align with business resource allocation and usage for operational and assess risks to production systems and work to mitigate them.

BS degree or higher in Computer Science or a related field.n5 years in a site reliability engineering DevOps or related role with at least 2 years in a lead understanding of systems architecture cloud infrastructure and monitoring in one or more programming languages in particular Java. nProven experience in leading and mentoring engineering analytical skills and the ability to troubleshoot complex of fundamentals of network databases system administration version control CI/CD Learning will be a problem-solving and communication skills.

Knowledgeable with container-based technologies such as Docker Kubernetes or with modern web services architectures and cloud platforms such as AWS and analytical and troubleshooting skills in complex Unix/Linux systems environments and applications to build tools from to work in a collaborative environment.