Engineering Manager, Agents

This is an Engineering Manager role on the Agent Engineering team responsible for leading a group of engineers who build and ship AI agents that handle complex customer interactions at enterprise scale. The team sits at the intersection of cutting-edge AI and real-world customer experience operations and its work directly drives product growth and customer outcomes across industries including finance healthcare and hospitality.

• Lead and grow a team of engineers building AI agents that manage complex customer interactions and drive retention for enterprise clients.
• Partner directly with enterprise customers to understand operational pain points and translate them into scalable AI agent solutions.
• Drive execution across the full agent deployment lifecycle from initial implementation through continuous iteration and optimization.
• Collaborate with product design and research to identify cross-customer trends that shape the evolution of the agent platform.
• Help define the technical strategy and roadmap for AI-powered customer support.
• Mentor engineers through technical guidance feedback and career development.
• Maintain a high engineering bar while fostering a culture of ownership velocity and customer focus.

• 1 years of experience managing or leading engineering teams on customer-facing products.
• 5 years of industry experience in software engineering with a backend or product engineering background and hands-on technical contribution.
• Proficiency in Python and TypeScript with comfort in asynchronous programming.
• Experience leading teams building complex distributed systems or customer-facing products at high-growth or technically demanding organizations.
• Strong ability to dig into system failures across deep technology stacks using any available tools.
• Strong communication skills and proven ability to work directly with enterprise customers.
• Experience with LLMs agentic workflows or multi-modal models is a strong plus.

Salary range: $300000 to $360000 USD annually. Visa sponsorship is not available for this role.

On-site in San Francisco California USA.