Engineering and Implementation Manager

The Engineering and Implementation Manager oversees all engineering projects and leads the 24/7/365 Enterprise Operations Center (EOC) delivering missioncritical services that support physical and virtual hosting environments for all Consular Affairs (CA) systems domestically and abroad. This role provides strategic leadership for infrastructure planning architecture development enterprise monitoring strategy and implementation across onpremises and cloud environments. The manager directs Tier II and Tier III incident coordination and ensures effective enterprise monitoring using tools such as Oracle Enterprise Manager Splunk AppDynamics and Zabbix. This role is responsible for ensuring full visibility alerting and dashboard capabilities across all DT/EA/CST IT environments while driving resilience modernization and operational excellence.

Location: This position is located in the Arlington Reston Dulles and Washington DC area.

Key Responsibilities:

• Lead and manage engineering teams and the 24/7/365 EOC responsible for monitoring operations and incident response across global CA infrastructure.

• Oversee design implementation and optimization of physical and virtual hosting environments supporting enterprise applications domestically and overseas.

• Direct strategic infrastructure planning and build resilient scalable architecture for missioncritical systems.

• Develop implement and mature enterprise monitoring strategies leveraging tools such as Oracle Enterprise Manager Splunk AppDynamics and Zabbix.

• Ensure robust alerting visibility and dashboard capabilities across all onpremises and cloud environments.

• Coordinate and track all Tier II and Tier III incidents ensuring timely escalation triage and resolution aligned with mission objectives.

• Lead technical design sessions infrastructure reviews and engineering initiatives in collaboration with stakeholders.

• Manage concurrent engineering and implementation projects within production environments ensuring delivery on schedule and within established standards.

• Oversee system and application transitions to cloud platforms ensuring scalability performance and security requirements are met.

• Develop and maintain architecture diagrams technical roadmaps SOPs and operational documentation.

• Identify propose and integrate emerging technologies and process improvements to enhance operational efficiency.

• Ensure compliance with governance security SLAs OLAs and industry best practices.

Required Qualifications:

• Masters degree in computer science Information Technology Management or a related lieu of degree additional experience may be required.

• Active TS clearance.

• 15 years of experience managing and leading large engineering and operations teams for projects of similar size scope and complexity.

• 15 years of experience managing enterprise monitoring operations center functions and triaging critical incidents aligned with mission needs.

• Demonstrated experience managing technical and process changes within complex infrastructure environments and collaborating with stakeholders to design and provision enterprise infrastructure.

• Proven experience leading multiple engineering and implementation projects in parallel within production environments.

• Experience managing system and application transitions to cloud environments.

Desired Qualifications:

• Experience introducing new technologies and processes to improve service delivery monitoring support patching and scalability.

• ITIL Intermediate Level Certification Version 5 or higher.

• PMP certification.

• Experience with enterprise monitoring tools and platforms such as Oracle Enterprise Manager Splunk AppDynamics and Zabbix.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.