Engineer, IT Support
Job Location:
Madison, OH - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Navitus Health Solutions is seeking a Engineer IT Support to join our team!
The Engineer IT Support ensures efforts are in alignment with the Infrastructure team to support customer-focused objectives and the IT Vision: a collaborative partner delivering innovative ideas solutions and services to simplify peoples lives. This role is responsible for on-site administration of Data Center facilities tests and troubleshooting hardware and software systems. This role is recognized as having a broad range of technical aptitude and addition to providing support for multiple IT systems.
Is this you Find out more below!
How do I make an impact on my team
- Provide elevated technical assistance and support for incoming queries and issues related to computer systems software and hardware. Respond timely to queries in person over the phone and in email from customers seeking technical help. Record user interactions in Service Desk application
- Ask questions to determine the nature of the problem and run diagnostic programs to resolve problems
- Follow up with customers to ensure issue has been resolved. Escalate appropriately to other support teams as needed
- Keen attention to detail and maintaining accurate inventory system
- Adept at reading writing and interpreting technical documentation and procedure manuals
- Strong ability to drive technical requirements and project plans to completion
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users third party vendors and peers
- Assist in the planning of upgrades/releases of data center and IT systems and software to limit user impact
- Some travel may be required
- Provide after-hours support through a rotating on-call schedule
- Other duties as assigned
What our team expects from you
- Associates degree or university diploma in the field of computer science
- Minimum five years of IT work experience
- Work experience to include extensive hands-on hardware or software installation and support
- Experience in multiple areas of Infrastructure
- Knowledge of Infrastructure support such as Microsoft Office Windows Server Active Directory Users and Computers and System Center Configuration Manager
- Knowledge of applicable data privacy practices and laws including SAS70 HIPPA and URAC would be a plus
- Participate in adhere to and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus
- Top of the industry benefits for Health Dental and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program up to $750!
#LI-Onsite
Required Experience:
IC
About Company
Navitus transforms pharmacy benefit management with transparent, cost-effective solutions that prioritize affordability, improve care, and ensure better health outcomes for individuals, employers, and healthcare providers.
