Engagement Support Specialist

Our Partner is supporting a U.S. Government customer to provide rapid deployment and management of secure cloud-based engagement kits for cyber incident response and threat hunting operations. Working on this team means directly supporting the nations cybersecurity defenders by ensuring they have reliable scalable and secure cloud infrastructure available within hours of a cyber incidenthelping protect Americas digital infrastructure when it matters most.

The Engagement Support Specialist will provide dedicated technical and logistical coordination for cloud engagement operations. This role serves as a critical liaison between operational teams technical staff and government stakeholders ensuring seamless communication resource coordination and mission support throughout the engagement lifecycle.

Responsibilities

• Coordinate engagement kit requests and approvals with federal leads
• Manage tracking and status reporting for all active engagement kits
• Coordinate software license procurement and management
• Facilitate hardware shipments and supplemental field device logistics
• Serve as primary point of contact for engagement leads analysts and case managers
• Compile and distribute weekly operational reports to federal leadership
• Maintain engagement documentation and configuration records
• Coordinate scheduling for kit provisioning and decommissioning activities
• Track and report on engagement timelines and service level agreements
• Support real-time coordination during active operations
• Facilitate communication between technical teams and operational staff
• Manage resource allocation requests and priority adjustments
• Coordinate data archival confirmation and engagement closeout procedures
• Maintain inventory of available resources and capacity planning information

Requirements

• U.S. Citizenship
• Active TS/SCI Clearance
• Must be able to obtain DHS Suitability
• Bachelors degree in Business Administration Information Technology or related field or High School diploma and 7 years of directly relevant experience
• 3 years of experience in technical support coordination or program management roles
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Experience working with federal government stakeholders
• Proficiency with collaboration and project management tools
• Ability to work effectively under pressure and manage competing priorities
• Strong attention to detail and documentation skills
• Customer service orientation with technical aptitude
• Experience with reporting and metrics tracking

Desired Skills

• Experience supporting cybersecurity or incident response operations
• Familiarity with cloud technologies and terminology
• Background in IT service management or operations
• Experience with ticketing and workflow management systems
• Knowledge of federal procurement and logistics processes
• Experience in 24/7 operational support environments

Desired Certifications

• Project Management or ITIL certification

About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ