Engagement Program Manager II, Alexa Devices

Join the Alexa Preview Team and help shape the future of Alexa and Echo devices. Working closely with cross-functional product and marketing teams youll advocate for the customers perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers lives easier and more enjoyable through Alexa and Echo. If youre passionate about delivering exceptional product experiences this role is an excellent opportunity to make your mark.

Key job responsibilities
* Build engagement frameworks by establishing success criteria KPIs and feedback collection mechanisms to derive insights and recommendations for Alexa and Echo products.
* Support moderately complex programs that are medium to large scale from initiation through delivery.
* Gather requirements from appropriate business owners and write clear and detailed plans outlining methods to gather and analyze Preview participant feedback in order to deliver on requirements.
* Develop and improve reporting processes and tooling across a broad range of metrics relating to customer satisfaction adoption and engagement.
* Collaborate with product research and data science teams to deliver cohorts and conduct studies to support the development of product insights and voice of the customer feedback.

A day in the life
As an Engagement Program Manager on the Alexa Preview Team you will conduct comprehensive analysis of beta participant performance data and program trends. Collaborate proactively with Global team members across NA EU and IN regions. Manage stakeholder relationships and engage in strategic discussions. Monitor weekly participant performance and take initiative to drive optimization opportunities. Invent work with and help improve beta execution mechanisms.

About the team
Alexa Preview is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. Were a group of fun-seeking individuals as reflected in our work culture and it is embedded in our culture to encourage each others individual growth while delivering excellent CX to the customers.

- 4 years of program or project management experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 74200.00 - 129800.00 USD annually