Engagement Manager

What you get to do in this role: 

The Engagement Manager is critical in ensuring the successful execution of ServiceNow/Pyramid Analytics implementation projects including onboarding and initial enablement for ServiceNow customers. The Engagenent Manager oversees the initial deployment onboarding enablement and first value project if applicable. Key to this role is the ability to balance technical expertise project management and effective communication and relationship building by collaborating with stakeholders colleagues and customers. 

Responsibilities: 

The Engagement Managers primary areas of responsibility involve transition from Sales implementation and project management.  Focus is primarily on initial onboarding and enablement but will often involved additional project phases as necessary and appropriate. 

Assessments 

• Collaborate with Sales Account Executives and Pre-sales SEs to understand client needs with respect to ServiceNow/Pyramid Analytics. 
• Articulate ServiceNow onboarding implementation methodology to customers. 
• Oversee and participate as necessary scoping activities. 
• Evaluate each project opportunity with respect to approach risk constraints and critical success factors. 
• Work closely with Customer Success and Expert services and the broader ServiceNow ecosystem to optimize engagements and reduce deployment risks. 

Onboarding / Implementation 

• Collaborate with stakeholders colleagues and partners to define project objectives establish timelines and create implementation plans. 
• Develop services proposals and statements of work for onboarding and other services engagements as required. 
• Establish success metrics and key milestones to ensure alignment with client goals. 
• Lead the end-to-end onboarding process ensuring a smooth transition from sales to implementation. 
• Lead the resolution of customer issues blockers and other concerns.  
• Guide customer through decision-making and best practices regarding the ServiceNow platform with emphasis on analytics. 
• Develop an adoption plan with customer to ensure the customer is successful on the ServiceNow platofm especially analytics. 
• Educate clients and create specialised documentation detailing the scope and any customisations. 
• Introduce customer to ServiceNow Community and ServiceNow University as appropriate. 
• Cultivate strong working relationships with customer and partners. 

Qualifications :

To be successful in this role you have:

• Demonstrated ability to build effective relationships with clients and colleagues 
• Strong people management skills   
• Strong interpersonal / customer relations skills 
• Demonstrate good technical organization project management and implementation skills 
• Technical acumen in business intelligence and analytics 
• Excellent problem-solving skills 

Travel 

• This position may require travel but it is anticipated that most customer facing work will be performed remotely.  

Preferred Education and Experience  

• Tertiary education in business or technology. 
• Experience selling or working in analytics or business intelligence environments. 
• Leadership of analytic projects 

FD21

For positions in this location we offer a base pay of $104700 - $172800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time