Engagement Advisor (Inside Sales)
Job Location:
El Segundo, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to innovation growth and operational excellence.
Here the work you do matters. Whether youre supporting clients directly or helping drive our business forward every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
The Role:
The Engagement Advisor serves as an initial point of contact for leads referrals and prospective clients helping individuals understand available Community Supports services and determine potential eligibility. This role engages prospective clients by phone email and messaging while building trust and guiding them through the intake and engagement process.
The Engagement Advisor works closely with internal teams health plans and strategic partners to support a seamless client experience and contribute to engagement and conversion goals.
Primary Responsibilities
- Engage leads and prospective clients by phone email and messaging to understand their needs and educate them on available services.
- Gather client and caregiver information conduct care assessments and support eligibility determination and health plan submissions.
- Guide prospective clients through the engagement process answering questions addressing concerns and supporting conversion.
- Maintain accurate and timely lead client and activity information in Salesforce.
- Coordinate with internal teams health plans and strategic partners while tracking performance against established engagement and sales goals.
This is a hybrid position coming into the El Segundo office 1x per quarter.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- BA/BS degree in Communications or a related field preferred.
- 12 years of sales or customer service experience preferred.
- Experience engaging customers or prospective clients by phone email or other communication channels.
- Experience working toward established performance or sales goals.
- Knowledge of Salesforce or Salesforce Voice is a plus.
Skills
- Strong phone written and verbal communication skills.
- Relationship building and customer engagement.
- Sales objection handling and goal orientation.
- Organization attention to detail and follow-through.
- Proficiency with Microsoft Office and ability to work effectively in a fast-paced environment.
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$26.04 - $28.97 USD
Required Experience:
Unclear Seniority
