Energy Services Analyst

Are you ready to be part of a companythatsnot just talking about the future but actively shaping it Join The AES Corporation the largest US-based global power company witha teamof 8300employees across 12 countries.

AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years providing electricityformillions of peopleworldwide.

We are proud to foster a strong workplace culture earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the Worlds Most Ethical Companies for the 13th consecutive year in 2026 highlighting our dedication to integrity transparency and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institutes Edison Awards in the twenty-first century a distinction honoringglobal leadership in advancing the electric power industry.

Ifyoureready to be part of a companythatsnot just adapting to change but driving it AES is the place for just building a more sustainable futurewerepowering it. Apply now and energize your career with a true leader inglobalenergy.

Position Summary

AES is transforming into a customer-first digitally focused clean energy provider. The Energy Services Analyst supports this transformation by helping administer the Electric Choice program providing accurate supplier and customer support producing timely analysis and reporting strengthening business processes and controls and improving the systems used to manage program activity. The role collaborates across internal teams and with external stakeholders to resolve issues maintain reliable information and deliver a consistent program experience.

Responsibilities

Electric Choice Program Support

• Support day-to-day administration of the Electric Choice program including supplier enrollment account activity inquiries and issue resolution.

• Research supplier and customer transactions identify exceptions and coordinate corrections in accordance with program rules and service expectations.

• Maintain accurate program records procedures and supporting documentation.

Reporting & Analysis

• Prepare recurring and ad hoc reports on supplier activity customer participation exceptions and operational performance.

• Validate data investigate variances and communicate clear findings and recommended actions.

• Track trends and performance indicators to support decisions and continuous improvement.

Business Process & Systems Support

• Document monitor and improve business processes controls and standard operating procedures.

• Support testing implementation and ongoing enhancement of systems and digital tools used by the program.

• Partner with technology and operations teams to define requirements troubleshoot defects and confirm solutions meet business needs.

Stakeholder Collaboration

• Serve as a responsive point of contact for suppliers and internal partners regarding program processes data and operational issues.

• Coordinate across Customer Operations Regulatory Billing Legal Finance and Technology teams to resolve issues and deliver commitments.

• Communicate status risks decisions and process changes clearly to appropriate stakeholders.

Education / Experience (Required)

• Bachelors degree in business analytics information systems economics engineering or a related discipline or equivalent relevant experience.

• Experience in utility operations energy services customer programs business analysis reporting or a comparable analytical role.

• Demonstrated ability to analyze data reconcile discrepancies manage details and produce accurate work within established deadlines.

• Strong written and verbal communication skills with the ability to work effectively across functional teams and with external partners.

• Working proficiency with Microsoft Excel and standard business productivity tools.

Preferred Skills and Experience

• Knowledge of competitive retail electric markets supplier operations Electric Choice programs or utility billing and enrollment processes.

• Experience with data visualization reporting platforms databases SQL automation or other digital analytics tools.

• Experience gathering business requirements performing user acceptance testing and supporting system implementations or enhancements.

• Familiarity with utility regulatory requirements compliance reporting tariffs market rules or external regulatory filings.

• Strong problem-solving process-improvement project coordination and stakeholder-management skills.

• Ability to manage multiple priorities independently while maintaining a customer-first mindset and strong attention to detail.

Success Metrics

• Accurate responsive supplier and customer support with issues resolved or routed within service expectations.

• Complete timely and decision-ready recurring and ad hoc reporting.

• Effective process controls accurate documentation and reduced operational exceptions or rework.

• Successful system improvements that increase reliability efficiency data quality or user experience.

• Consistent collaborative stakeholder support and clear communication of status risks and outcomes.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.