End User Support Technician

The Opportunity:
CACI is seeking an End User Support Technician to support our corporate customer. This is role requires you to be onsite and working core business hours. Great team with growth opportunities.

Responsibilities:

• Image configure and troubleshoot end-user computers and related hardware.
• Install configure and troubleshoot software applications digital certificates and operating system components.
• Manage incidents and service requests from assignment through resolution ensuring a high-quality end-user experience.
• Repair and restore data files; decrypt inaccessible files; perform data migrations; and apply troubleshoot and validate file and folder permissions.
• Configure maintain and troubleshoot multifunction devices (printing scanning and faxing) including coordinating vendor replacements and resolving communication issues.
• Configure and maintain UPS devices and batteries; troubleshoot failures; coordinate vendor support; and plan and communicate scheduled downtime.
• Plan and execute user moves including workstation deployment network connectivity and phone setup.
• Install network equipment and patch network cabling in accordance with established standards and best practices.
• Identify analyze and resolve network connectivity issues.
• Maintain wiring closet organization to ensure optimal network performance and compliance.
• Support maintain and troubleshoot physical security systems including badging and camera systems.
• Prepare obsolete IT assets for secure disposal in accordance with company policy.
• Manage stockroom inventory including asset tracking and periodic audits.
• Accurately document all activities in the ServiceNow ticketing system and consistently meet established SLAs.
• Support infrastructure initiatives including site openings closures surveys expansions and migrations.
• Apply security patches and operating system upgrades to maintain system security and integrity.
• Support and troubleshoot mobile devices across supported platforms.
• Proactively identify manage and resolve technical issues within defined timelines.
• Collaborate with cross-functional IT teams to resolve complex and critical incidents.
• Plan support and troubleshoot local audiovisual (AV) events.
• Support acquisition and integration efforts including network installation cabling troubleshooting workstation migration (reimaging or deployment) printer installation and UPS configuration.
• Develop maintain and update technical documentation including procedures processes and hardware/software installation guides.

Qualifications:

Required:

• U.S. Citizenship with the ability to obtain a Secret security clearance.
• Bachelors degree or equivalent experience with five to seven years of relevant IT support experience.
• Proficiency with Windows desktop operating systems and Dell hardware platforms.
• Strong working knowledge of Microsoft Office 365 OneDrive and Microsoft Teams.
• Solid understanding of network communications and fundamental networking principles.
• Excellent written and verbal communication skills with a strong customer service
• Ability to work effectively both independently and in a team environment with minimal supervision.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Excellent time management skills and the ability to manage multiple priorities.
• Proven ability to communicate effectively with end users via phone and email.
• Experience supporting conference room technologies and collaboration platforms including Microsoft Teams Zoom and WebEx.
• Ability to lift and carry up to 30 pounds.
• Strong organizational skills with the ability to maintain a clean and orderly workspace.

Desired:

• Experience supporting BitLocker and Windows Hello.
• Experience with Red Hat Enterprise Linux (RHEL) Ubuntu and macOS environments.
• Experience with Cisco VoIP phones and Cisco Call Manager.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: