End User Support Specialist

Position: NMCI / Flank Speed End User Support Specialist (ACTR)

IAT Level: IAT Level II Enterprise IT Support Role

Location: Norfolk Virginia

Employment Type: Full-Time Direct Hire

Requirement: US Citizen Secret clearance

Compensation: Competitive with a full benefit package

About Us: We are a mission-driven organization in our delivery of high-quality engineering outcomes for our Defense and Federal contracts by combining disciplined processes with a culture of respect and accountability that helps our teams thrive while meeting complex program needs.

Position Summary

The NMCI / Flank Speed End User Support Specialist provides Tier III end-user support with a primary focus on mobile device software applications and enterprise mobility services used by Department of the Navy personnel within NMCI and Flank Speed enterprise environments. This role ensures reliable access to mission-critical mobile applications Microsoft 365 services and secure enterprise resources while coordinating technical support activities account management and lifecycle support in accordance with Department of the Navy (DoN) cybersecurity and information assurance requirements.

The End User Support Specialist serves as the primary point of contact for users requiring assistance with mobile device software application functionality authentication and secure connectivity while also providing general end-user support for NMCI and Flank Speed services as needed.

Key Responsibilities

• Provide Tier III end-user support for mobile device software enterprise mobile applications authentication and connectivity within NMCI and Flank Speed environments.
• Assist Navy personnel with troubleshooting mobile application functionality secure access synchronization issues Microsoft 365 mobile applications email configuration and account-related issues.
• Coordinate resolution of mobile device software issues by working with NMCI service providers government stakeholders and support teams as required.
• Support account provisioning access management and permissions assignment in compliance with Department of the Navy policies.
• Execute move/add/change (MAC) requests seat management functions and lifecycle refresh activities.
• Respond to and resolve help desk tickets ensuring accurate documentation timely follow-up and escalation when appropriate.
• Assist users with Microsoft 365/Flank Speed services including Teams SharePoint OneDrive Outlook and other approved collaboration tools across desktop and mobile platforms.
• Perform user account configuration application setup and device access verification to ensure compliance with NMCI standards.
• Coordinate with NMCI service providers site leads telecommunications support and government stakeholders on issue resolution and service updates.
• Provide limited workstation and peripheral support when necessary to ensure continued user productivity with primary emphasis on supporting mobile software and enterprise applications.
• Ensure information security practices are followed at all times including PKI usage multi-factor authentication and proper handling of Controlled Unclassified Information (CUI).
• Maintain compliance with SECNAV M-5510.30/36 and SECNAVINST 5239.1 cybersecurity and information assurance requirements.

Required Qualifications

• Minimum of five (5) years of experience supporting NMCI networks Flank Speed or Department of the Navy enterprise IT environments.
• Demonstrated experience providing technical support for mobile device software enterprise mobile applications mobile authentication and Microsoft 365 mobile services.
• Experience supporting help desk operations incident management systems (e.g. Remedy ServiceNow) and ticket workflows.
• Working knowledge of SECNAV M-5510 and SECNAVINST 5239.1 compliance and security requirements.
• Experience with user account management permissions and enterprise application support within NMCI environments.
• Understanding of Navy seat management asset tracking and lifecycle refresh processes.
• Strong communication customer service and technical coordination skills.
• Ability to work independently in a fast-paced Department of the Navy enterprise environment.
• Must have an active Secret or above security clearance

Preferred Qualifications

• Experience supporting Flank Speed Microsoft 365 environments.
• Experience supporting enterprise mobile applications and secure mobile access within Department of Defense or Department of the Navy environments.
• Familiarity with ACAS HBSS DoN cybersecurity processes and ITSM best practices.
• Prior experience supporting Navy command end users regional support centers or NMCI NGEN/NGEN-R programs.

What You Will Receive By Joining Orgro

• Growth with a People First organization: We believe great work starts with respect and empathy - for our team and our customers
• You will have Clear Expectations: There will be no guesswork. We provide documented processes and transparent communication so you can focus on doing your best work
• Work-Life Balance: We value your time and well-being by providing flexible scheduling and realistic deadlines which is just a part of our culture.
• A Supportive Environment: Access to Orgro SOPs templates and mentorship to make your work repeatable auditable and stress-free

If you feel this position is the next step forward in your career and you want to learn more about this amazing opportunity. Please reply with your best contact information availability for a call and your most recent resume. Due to the scope of the project the position is time sensitive; your rapid response is appreciated.