End User Support Analyst

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

• Provide Level 2 desktop support for enterprise users including troubleshooting hardware software and connectivity issues
• Deliver walk-up and ticket-based support using ServiceNow
• Support Windows 11 environments and Microsoft 365 applications (Outlook Teams SharePoint OneDrive)
• Perform device imaging and provisioning using Azure Autopilot
• Manage hardware deployment asset tracking and inventory control
• Collaborate with onsite team members to maintain efficient support operations
• Provide occasional support to executive leadership (ELT) environments as needed
• Independently manage and prioritize ticket queues while maintaining high service standards Required Qualifications
• Minimum 3 years of enterprise desktop support experience
• Strong expertise with:
  • Windows 11 support (majority of environment)
  • Microsoft 365 / Office applications
  • Endpoint provisioning and imaging tools (e.g. Azure Autopilot)
• Experience supporting enterprise collaboration tools (Outlook Teams SharePoint OneDrive)
• Proven ability to handle hardware deployments and lifecycle management Preferred Qualifications
• Experience with ServiceNow or similar ITSM platforms
• Basic knowledge of macOS environments
• Exposure to enterprise security tools (e.g. CrowdStrike)
• Prior experience in corporate or enterprise-level IT environments
• Comfort working in environments with executive-level visibility Soft Skills & Competencies
• Strong professional demeanor with the ability to interact effectively with senior leadership
• High emotional intelligence and strong interpersonal communication skills
• Ability to work independently and reliably demonstrating ownership of assigned tasks
• Calm and composed under pressure in a high-visibility headquarters environment

• Location: Onsite Atlanta
• Schedule: 5 days per week onsite
• Team Structure: Small support team environment with an onsite full-time partner
• Support Model: Combination of ticket-based and walk-up user support

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.