End User Specialist

The Opportunity

Join a team responsible for delivering secure reliable and modern end user computing solutions that enable a global workforce to accomplish its mission. As an End User Computing Specialist you will support the design deployment administration and evolution of enterprise endpoint technologies ensuring users have the devices applications and collaboration tools needed to operate efficiently and securely.

This requisition supports multiple experience levelsfrom technicians providing hands-on end user support to engineers and architects designing enterprise endpoint management strategies and modern workplace solutions. Successful candidates will work across desktop and mobile platforms endpoint management technologies collaboration tools and device lifecycle processes to improve the user experience while maintaining enterprise security and operational excellence.

If youre passionate about technology customer service automation and creating modern digital workplace experiences youll have the opportunity to make a meaningful impact supporting mission-critical operations around the world.

Opportunities are contingent on contract award

Responsibilities

Depending on experience and level responsibilities may include:

• Install configure deploy maintain and troubleshoot desktop laptop mobile and peripheral devices across enterprise environments.

• Provide technical support for end users by diagnosing and resolving hardware software operating system application and connectivity issues.

• Configure administer and maintain enterprise endpoint management platforms supporting Windows macOS mobile devices and virtual desktop technologies.

• Develop and maintain standardized endpoint images software packages configuration baselines and deployment processes.

• Support enterprise device provisioning lifecycle management asset accountability hardware refresh initiatives and equipment retirement.

• Manage endpoint security configurations operating system updates software deployments patch management and compliance policies.

• Support Microsoft 365 collaboration technologies identity services and productivity applications.

• Develop automation solutions using scripting and endpoint management technologies to improve operational efficiency and reduce manual effort.

• Monitor endpoint health performance compliance and user experience metrics while identifying opportunities for continuous improvement.

• Create and maintain technical documentation standard operating procedures knowledge articles and deployment guides.

• Collaborate with cybersecurity infrastructure networking service desk and engineering teams to implement secure and scalable endpoint solutions.

• Evaluate emerging end user computing technologies and provide recommendations that improve reliability security and user productivity.

• Senior-level professionals may define enterprise endpoint architecture establish technology standards lead modernization initiatives mentor junior staff and oversee strategic endpoint management programs.

Required Qualifications

Qualifications vary based on position level.

• High School diploma with relevant experience or bachelors degree in information technology Computer Science Information Systems Engineering or a related discipline.

• Active Secret Security Clearance

• Experience supporting desktop administration endpoint management device engineering end user support or enterprise IT operations.

• Experience troubleshooting Windows operating systems Microsoft Office applications and enterprise endpoint technologies.

• Familiarity with hardware deployment operating system imaging software installation and device lifecycle management.

• Strong customer service troubleshooting analytical and communication skills.

• Ability to prioritize multiple support requests while maintaining a high level of customer satisfaction.

• Ability to obtain and maintain any required Government security clearance.

Desired Qualifications

• Experience administering enterprise endpoint management platforms such as Microsoft Intune Microsoft Endpoint Configuration Manager (MECM/SCCM) Jamf VMware Workspace ONE or similar Unified Endpoint Management (UEM) solutions.

• Experience supporting Microsoft 365 Azure Active Directory (Microsoft Entra ID) Group Policy Active Directory and enterprise collaboration technologies.

• Experience with Windows Autopilot endpoint imaging operating system deployment and automated software distribution.

• Knowledge of endpoint security technologies including Microsoft Defender BitLocker endpoint compliance and mobile device management (MDM).

• Experience supporting virtual desktop infrastructure (VDI) Azure Virtual Desktop Citrix VMware Horizon or similar technologies.

• Experience developing automation using PowerShell Python or other scripting languages.

• Experience with IT Service Management (ITSM) platforms such as ServiceNow.

• Experience supporting Federal Government or Department of State enterprise IT environments.

• Relevant certifications such as Microsoft Endpoint Administrator Associate Microsoft Modern Desktop Administrator CompTIA A Network Security ITIL Foundation or other endpoint management Microsoft or enterprise desktop certifications.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: