End User IT Service Support Technician
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions advancing science to improve patient outcomes worldwide. For more than 50 years we have combined scientific rigor with an entrepreneurial mindset operating with a strong commitment to innovation accountability and results to deliver trusted diagnostic solutions.
As the Diagnostics Specialist Diasorin continuously invests in research technology and people. Guided by our values of operational excellence customer focus and teamwork we empower teams to think boldly act decisively and transform ideas into meaningful impact across one of the industrys broadest specialty diagnostic portfolios.
When you join Diasorin you are not just filling a role. You are helping build what comes next.
- Build What Matters
Take ownership challenge the status quo and contribute directly to solutions that improve patient care worldwide. - Innovate with Agility at a Global Scale
Work in an entrepreneurial environment that enables speed collaboration and global impact. - Grow in a People-Centered Culture
Thrive in a culture that values accountability inclusion and continuous development.
Job Scope
This position is responsibleto deliverhands onend user support services for the local site & remote users. These services include desktop support PC imaging mobile device management lab equipment support facility systems video conferencing user management and asset management.
Responsibilities and Duties
Provide tier 2 support for all site related end user services & projects
Support regional needs related to end user services & projects
Troubleshoot and resolve all tickets routed to you according to the established SLAs.
Physical work in office & plant environments including carrying hardware & troubleshooting
Manage inventory including acquisition and disposal of all IT related equipment according to policies.
Ability to collaborate with IT peers toensuresuccessfullydelivery to our customers
Other duties as assigned
Must work onsite at Diasorin office
Limited travel may berequired
Work is normally performed in a typical office work environment
Frequent use of personal computer copiers printers and telephones
Frequent work under stress as a team member and in direct contact with others
Physical Demands: All positions require standing stooping bending climbing sitting kneeling and lifting at least 10 requirements are listed below:
Pounds lifted (20 to 50lbs)
Vision (Color) on the job isrequiredoccasionally
Education Experience Qualifications :
- College Degree or equivalent experience of at least 1 years
- Scientific/Technical/Computer Science or equivalent
- At least 1 years of relevant experience.
Understanding of Microsoft Office products
Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
Knowledge of and the ability to use remote support tools
Ability tomaintainprinters & work 3rd party printer support vendors
Knowledge of Networking concepts relating to end user devices such as DHCP DNS TCP/IP
Good communicationskills (written verbal and listening) with the ability to communicate effectively with clients of varying technicalexpertise
Apple support including Mac Books & iPads is a plus
SCCM application & image delivery is a plus
M365 exposure is a plus
Certification in ITIL Microsoft or CompTIA is a plus
Video conferencing solution support exposure to Teams environment is a plus
Exposure to a change-controlled environment is a plus
Experience with theFreshServiceticketing system is a plus
Training and Skills
Good interpersonal skills
Operational independence
Collaborative mindset
Time and priority management
Ability to analyze and problem solve
Technology enthusiast
Diasorin is committed to building a workplace where people feel empowered to contribute ideas take ownership and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by applicable law.
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures candidate rights and employment conditions may apply based on local jurisdiction.
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required please contact .
Recruitment Fraud Notice
Diasorin never requests payment financial information or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @ email address. If you have questions about the legitimacy of a recruitment communication please contact for verification.
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.
Required Experience:
IC
About Company
Luminex Licensed Technology: Diasorin provides innovative xMAP® Technology solutions for fast, reliable answers in research, impacting daily patient health outcomes.
