Employment Services Specialist

Job Title: Employment Services Specialist (ESS)
Reports to: Regional Center Supervisor
Position Classification: Non-Exempt
Wage Range: $18 - $21/hour $37440 - $43680 annually

Location: 8825 N. Loop El Paso TX 79907

Primary Objectives of Position: Welcomes and assists job seekers by providing front-line customer service supporting digital check-in processes and ensuring smooth customer flow throughout the workforce center to deliver a high-quality empowering customer experience. Provides universal employment services and labor exchange support to both job seekers and employers by partnering with Board Business Services and workforce system partners to translate workforce needs into effective hiring and employment solutions.

This position is on-site and requires a regular in-office presence.

Essential Job Functions:

Welcomes job seekers and visitors providing clear and friendly front-line assistance
Supports digital check-in and scheduling processes across in-person and virtual access points
Ensures smooth customer flow throughout the center by directing customers to appropriate services and staff
Assists customers in navigating digital tools career resources and self-service technology
Provides universal employment services to job seekers including résumé assistance job search support and application guidance
Partners with Board Business Services to identify workforce needs and translate them into actionable hiring solutions
Documenting services in Work in Texas
Provides basic guidance on workforce center services and next-step options including career pathway and education information
Supports accessibility by assisting with accommodations and use of assistive technology as needed
Maintains a professional welcoming and customer-focused environment at all times
Reinforces Extreme Customer Service behaviors in all interactions
Maintains and manages job postings referrals and labor exchange activities within WorkInTexas (WIT)
Supports Board Business Services by coordinating candidate referrals explaining available workforce programs and assisting with recruitment strategies for employers
Provides Wagner-Peyser labor exchange services in alignment with state and federal requirements
Assists with Rapid Response activities hiring events and job fairs
Delivers walk-in scheduled and virtual employment services to customers
Maintains ongoing engagement and follow-through with both job seekers and employers to support placements and retention
Coordinates with internal staff and partners to ensure employer and job-seeker needs are met efficiently across programs and funding streams
Documents services employer contacts referrals and outcomes in required workforce systems

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested
to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies: Extreme Customer Service focus ability to utilize coaching techniques to drive exceptional performance and quality results learning orientation communication proficiency teamwork orientation technical capacity.

Qualifications :

Education: High school diploma or equivalent; Bachelors preferred
Credentials: Certified Workforce Development Professional credential preferred Experience: One to two years workforce or customer service experience Skills/Abilities: Customer service labor exchange employer interaction

Technology Requirement: Position requires strong technology proficiency including use of workforce information systems Microsoft 365 applications electronic case management virtual service delivery tools and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage. Bilingual in English and Spanish preferred.

Benefits: We offer a comprehensive benefits package that includes health dental life and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Living Dynamic

We believe that every role matters and that every customer both internal and external should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources professional growth and opportunities. Our Four Cornerstones paired with our dedication to Extreme Customer Service guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting developing and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability reprisal or any other characteristic protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time