Employer Advocate

Knowledge Services is currently seeking a skilled and detail-oriented Employer Advocate to support our client in downtown Indianapolis. This position requires a broad knowledge of pension benefits a general understanding of every aspect of the
Systems operations and the ability to coordinate with others within the organization verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.

Work Location: Downtown Indianapolis

Work Hours: Monday - Friday 8:00AM - 5:00PM

Pay Rate: $22.00/hour

Responsibilities

• Review and process employer-submitted information required to maintain employee account information
  and process benefits.
• Communication with customers via email and limited phone work to update clarify and correct employer
  and employer records.
• Processing annual ER submissions such as certified salaries and payroll calendars and updating approved
  employer contacts.
• Maintaining spreadsheets running reports and tracking workloads.
• Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.

Qualifications

• Associate degree and at least one year of customer service experience; or High School diploma/GED with
  three years of customer service experience.
• Experience in financial services insurance group benefit or the pension industry.

To find out more about Knowledge Services please visit our website at

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .

INDWFM