Employee Relations Senior Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Provides practical consultative guidance on employee relations matters while promoting compliance with applicable employment laws regulations and company policies. Supports a consistent approach to various employee relations matters identifies recurring employee relations themes and partners with the Director of Employee Relations and other stakeholders to elevate matters requiring additional review or specialized guidance.

• Consults and coaches managers on performance management best practices in relation to performance improvement and corrective actions exit strategies and involuntary separations.

• Investigates employee complaints. Manages investigations beginning-to-end including intake meetings development of the investigation plan researching the allegations conducting effective interviews generating investigation summary reports developing appropriate recommendations for resolution effectively seeking alignment on recommended outcomes and communicating outcomes to impacted individuals.

• Investigate review consult and provide recommendations to managers on employee misconduct and policy violation issues. Make recommendations regarding appropriate level of corrective action based on company policy and laws.

• Maintains timely accurate and complete documentation of employee relations matters within CNAs case management system including intake notes interview notes investigation summaries findings recommendations and supporting materials.

• May assist in the creation and refinement of company-wide HR policies.

• Assist in the development of training tools templates processes and reference materials or other projects in support of the Employee Relations COE. May participate in project work that supports the Employee Relations COE the Human Resources Department or other functions as appropriate.

May perform additional duties as assigned.

Skills Knowledge & Abilities:

• Strong fundamental knowledge of federal and state employment laws human resources policies and employee relations investigatory best practices.

• Excellent interpersonal verbal and written communication skills. Ability to effectively build rapport with employees business partners and managers.

• Strong analytical fact-finding and evidence gathering skills.

• Ability to exercise independent judgment and make sound business and legal decisions quickly and reliably.

• Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency in handling multiple cases with proper prioritization.

• Ability to collect and synthesize large quantities data to recognize trends and to develop clearly communicate and effectively implement recommendations based on employee relations knowledge and risk mitigation principles.

• Strong influencing skills with the ability to keep confidentiality build and maintain credibility and work collaboratively.

• Strong problem-solving skills with the ability to manage and resolve ambiguous complex and sensitive situations while providing flexible solutions.

• Knowledge of the insurance industry its products and services.

• Knowledge of Microsoft Office Suite and the ability to learn and use Workday and HR Acuity software.

May perform additional duties as assigned.

Education and Experience:

• Bachelors degree in Human Resources Industrial or Labor Relations Business or another related field; equivalent experience may be considered.

• Typically requires six or more years of directly related employee relations experience.

• Experience managing employee relations cases advising on performance management conducting workplace investigations preparing documentation and making recommendations to support appropriate resolution.

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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $72000 to $141000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

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