Employee Experience Operations Manager

CloudFit is looking for a hands-on Employee Experience Operations Manager to join us onsite in Lynchburg VA. Youll own the day-to-day execution of our benefits leave wellness rewards & recognition and employee events programs working closely with our VP of Employee Experience & Wellness. This role is for someone who spots gaps and fixes them without waiting to beasked butalso takes cleardirectionand runs with it. Youll have real ownership room to bring in automation and AI tools and a direct line to leadership when somethings worth flagging.

What Youll Own

Benefits Administration

• Analyze monthly medical and pharmacy claims for trends and cost-saving opportunities.
• Audit and reconcile monthly benefit invoices.
• Resolve eligibility enrollment and carrier file feed issues.
• Process qualifying life events and benefit changes.
• Administer COBRA with our third-party vendors.
• Help lead annual Open Enrollment.
• Provide Tier 1 and Tier 2 benefits support to employees.

Compensation Support

• Prepare compensation documentation and Total Compensation Statements for promotions transfers and market adjustments.
• Initiate compensation workflows in our HRIS.

Leave & Time Off

• Manage leave programs end-to-end: FMLA state leave parental disability military and other company-sponsored leave.
• Be the steady go-to contact for employees navigatinga leave.
• Coordinate with our third-party leave administrator and keep records audit-ready.

Rewards & Recognition

• Run our Service Award Swag Celebration and Recognition programs.
• Administer our Rewards & Recognition platform (AwardCo).

Employee Events

• Handle event logistics: vendor contracts W-9s certificates of insurance supplies and RSVPs.
• Own event communications and vendor coordination.
• Partner with Facilities onsite; run virtual events independently.

Improving How We Work

• Partner with stakeholders and vendors to keep programs running smoothly.
• Improve workflows and expand self-service with People Operations.
• Build and maintain clear SOPs for the function.
• Bring us your ideas we want continuous improvement not just maintenance.
• Spot risks andtrends andturn data into dashboards the VP can act on.
• Use Workday Copilot ChatGPT Power Automate and other approved tools to work smarter.

Being There for Employees

• Respond to employee questions quickly and warmly with care for sensitive information.
• Solve problems with a customer-firstmindset andknow when to loopinthe right person.
• Build genuine trusted relationships across the company.

What You Bring

Dont need to check every box if most ofthis fits apply.

• You spot clunky processes and fix or flag them without being asked.
• You take clear direction and run with it.
• Bachelors degree in HR Business Administration Health Promotion/Administration or related field or equivalent experience.
• 5 years in Employee Experience HR or Benefits Administration.
• Experience administering benefits and leave programs.
• Strongcustomer-serviceand relationship-building skills.
• Sharp analytical organizational and communication skills.
• HRIS experience Workday preferred.
• Strong Microsoft 365 skills especially Excel.
• Comfort using AI tools like Copilot or ChatGPT to get more done.

How Well Know Youre Succeeding

• Employees feel supported and programs run accurately and on time.
• Employee satisfaction trends upward.
• Youre finding smarter more automated ways to run things.
• Youre a reliable partner in bringing the VPs priorities to life.

The salary range for this role is $90000 - $125000 benefits &perks

Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidates final level and location. Also the range represents salary only and does not include our total rewards package.

Current Federal Security Clearance or ability to obtain (US Citizenship required)

*CloudFit participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Dont meet every single requirement Studies show that women and people of color often hesitate to apply for jobs unless they meet every qualification listed. At CloudFit were committed to creating a diverse inclusive and authentic workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification we still encourage you to apply! You might be the perfect fit for this positionor another one on our team.

CloudFit Benefits & Perks:

• CloudFit benefits are designed with wellness in mind to support what matters the most:
• Physical Health: Medical dental vision insurance & voluntary health options for you and your family!
• Mental Health: Talkspace Calm virtual therapy counseling
• Financial Wellness: 401(k) HSA FSAs Personal Financial Advisors
• 3 Weeks of PTO 15 Paid Company Holidays 8 Giving Back Hours
• Wellness Program: reimbursement gym discounts health fairs & more!
• Recognition Program: Earn & give recognition annual awards celebrations

Career development for employees at every level is a priority at CloudFit.

• Certification Reimbursement
• User Friendly Career Development Tools & Resources

Check out CloudFit Candidate Portal for more information on roles benefits internships and more!

About This Opportunity

This role may be part of our proactive hiring process. While an immediate opening may not be available were interviewing candidates to build relationships and identify strong fits for future opportunities as roles open.

Curious to learn more Check out our Careers page to discover our hiring process and what life at CloudFit is like.

About CloudFit

CloudFit Software provides customers the ability to quickly iterate on the development of Cloud Solutions while optimizing security networking operations and monitoring through an engineering mindset. At CloudFit we instrument solutions that attempt to reduce the human element by applying automation and engineering to every aspect of a solutions lifecycle. CloudFit focuses on delivering managed scenarios that meet customer business needs. This allows us to provide core operational outcomes while integrating back with the customers existing operations teams.

Please be aware many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. addition applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

CloudFit is committed to providing reasonable accommodations and support in our recruiting processes for candidates with disabilities long-term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support. If you need accommodation please contact the Talent Acquisition team at

CloudFit is an equal opportunities employer and welcomes applications from all sections of society including veterans and does not discriminate on grounds of race religion or belief ethnic or national origin disability age citizenship marital domestic or civil partnership status sexual orientation gender identity or any other basis as protected by applicable law.