Employee Benefits Platform Administrator

Summary

Owns the technical configuration data integrity and connectivity of the Employee Benefits CRM and BenefitPoint our system of record. Leads how both platforms are built integrated and kept healthy and defines what they can and cannot do. Serves as the technical authority on these platforms translating business needs into platform capability while product priorities are set by the EB product owner and technology lead.

Responsibilities

40% Platform Configuration & Operations

• Owns the CRM and BenefitPoint technically including configuration data model automation permissions reports and releases and maintains the change log behind all of it.
• Raises the technical bar around the platforms: sandboxes testing before release credentials tracked and documentation that survives staff turnover.
• Ensures application environments meet reliability and access-control expectations and stays ahead of the platforms operational health.

25% Data & Integration Management

• Builds and maintains the connections between the CRM BenefitPoint and the rest of the technology stack so data moves once and staff stop re-keying it.
• Owns the data across both systems: migrations cleanup quality rules and the authoritative answer to which system holds what.
• Runs data reconciliation between systems identifying and correcting discrepancies before they reach end users.

15% CRM Implementation & Business Partnership

• Leads the technical build-out of the CRM for Employee Benefits with a real say in how it is configured and clear judgment about where Salesforces native capability ends.
• Serves as the technical answer to can the platform do this and documents in writing when it cannot so the team builds only what it has to.

10% Support & Issue Resolution

• Supports the people who work in these systems day to day resolving small issues quickly.
• Identifies repeat problems and turns them into permanent fixes rather than recurring tickets.

10% Determination

• Displays commitment and initiative to meet department and organizational education goals as outlined in the organizations education program.
• Maintains professional growth through ongoing learning certification and awareness of platform and industry trends.

Computer Skills

Deep hands-on Salesforce experience: objects flows validation rules permission sets reports and data loads. Comfort with SQL and relational data structures. Working knowledge of API integrations. BenefitPoint or comparable benefits administration or agency management platform experience is a plus but not required it is learned on the job.

Education and/or Experience

Bachelors degree in Information Technology Computer Science or a related field preferred; or equivalent combination of education and experience. Minimum of five (5) years of deep hands-on Salesforce administration experience including having owned a business platform end to end rather than simply using one. At least one system migration or integration led personally start to finish. Insurance industry background is not required.

Certifications

Salesforce Administrator certification (or equivalent) preferred; Salesforce Platform App Builder certification is a plus. Must be able to obtain additional certifications as outlined in the organizations professional development plan.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair efficient and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize summarize and analyze information provided by candidates including resumes application responses and other materials submitted during the application may be used to identify patterns highlight relevant skills and experience and assist in comparing a candidates qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions which will ultimately be made by the hiring team.