Emergency Assistance Case Manager

The EA Case Manager processes Emergency Assistance applications for families facing homelessness impending homelessness or energy crises. This role ensures timely eligibility determinations and benefit issuance while guiding families through the application process and connecting them with additional stabilization resources.

• Review and process EA applications for families experiencing housing instability or energy emergencies.
• Conduct eligibility assessments and verify required documentation in accordance with W-2 and DCF policies.
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process providing clear communication and compassionate support.
• Connect participants with additional stabilization resources such as housing assistance utility support food programs and employment services.
• Maintain accurate and confidential case records in compliance with program standards.
• Collaborate with EA Case Manager Lead and other program staff to ensure coordinated service delivery.
• Monitor application outcomes and follow up with families to assess ongoing needs.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Qualifications :

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in case management crisis intervention or public assistance programs.
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency in Microsoft Office and case management systems

Preferred

• Associate or bachelors degree in human services Social Work or related field.
• Experience with Emergency Assistance or W-2 programs.
• Familiarity with CARES and WWP systems.
• Bilingual (Spanish or Hmong) a plus.

Additional Information :

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time