Emergency Assistance Case Manager Lead

The EA Case Manager Lead oversees the Emergency Assistance application process ensuring compliance with W-2 and Department of Children and Families (DCF) policies. This role provides technical and policy guidance to EA staff supports high-quality service delivery and ensures timely assistance to families experiencing crisis.

• Review and approve EA applications to ensure accuracy completeness and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff offering guidance on eligibility determinations documentation standards and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service delivery.
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.
• Ensure confidentiality and compliance with all applicable laws and program regulations.

Qualifications :

Required

• Associates degree in human services Public Administration or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Preferred

• Bachelors degree in a related field.
• Experience with CARES and WWP systems.
• Familiarity with crisis intervention strategies and community resources.
• Bilingual (Spanish or Hmong) a plus.

Additional Information :

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time