Embedded Security Operator

Sibylline is seeking an Operator to support the clients 24/7 global security operations. Reporting to the Supervisor the successful candidate will support 24/7 physical security operations through alarm monitoring access control administration CCTV operations incident documentation dispatch coordination and customer support activities. 

This role is ideal for candidates interested in building a career in physical security operations emergency response coordination and security technology management. The successful candidate will help ensure the safety and security of Snap personnel facilities visitors and operations. 

This is an on-site role at the clients Los Angeles office. This role requires you to work 5x8-hour shifts rotating early late and nights including weekends with flexibility to cover gaps as needed. 

Responsibilities   

• Respond promptly to alarms incidents notifications and service requests. 
• Monitor and manage access control CCTV alarm systems and communications platforms. 
• Create modify and deactivate badges and support access management. 
• Receive document categorize escalate and close security incidents. 
• Dispatch security personnel facilities personnel and emergency responders as required. 
• Support emergency communications and incident notifications. 
• Respond to Jira tickets calls emails and other customer service requests. 
• Maintain accurate records reports and audit trails. 
• Participate in training exercises and continuous improvement initiatives. 

Requirements  

• Excellent customer service communication and multitasking skills. 
• Ability to assess information follow procedures and make sound decisions. 
• Basic understanding of security operations dispatch access control or CCTV systems preferred. 
• Comfortable operating in a fast-paced 24/7 environment. 
• Knowledge of Microsoft Office and security technology platforms preferred. 

Qualifications :

• High school diploma required; college degree preferred. 
• 1-3 years of customer service operations security emergency response or related experience preferred. 
• Experience with Lenel Milestone Everbridge Jira or similar platforms preferred. 

Additional Information :

This position is moderately self-directed and requires understanding and compliance with company policies procedures and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone video phone or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%. 

Benefits 

• Salary Range: $
• 401(k) up to 5% matching 
• Medical/Dental/Vision 
• Basic Life and AD&D Insurance 
• Long Term/Short Term Disability 
• PTO: 160 hours (20 days) accrued per year   
• Sick: 9 days front-loaded
• 11 Federal Holidays with the day back in lieu if worked
• 3 Bereavement days
• Employee Assistance Program and Employee Discount Program 

Interview Process   

• Initial call with our Talent Acquisition team member    
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you meet some of the requirements and can offer a unique perspective for this role we strongly encourage you to applyyou might be the perfect fit were looking for! 

Sibylline is committed to the recruitment and selection of candidates without regard to sexual orientation gender ethnicity age political beliefs culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

Remote Work :

No

Employment Type :

Full-time