Elevator Service Manager

Location: Yonkers / Bronx NY Employment Type: Full Time Industry: Commercial Elevator Service Repair Modernization & Maintenance

An established independent elevator company serving the Yonkers/Bronx market is seeking an experienced Elevator Service Manager to oversee daily service operations manage field technicians support customer relationships and ensure safe reliable elevator performance across a mixed commercial portfolio.

This role requires strong leadership technical knowledge of elevator systems and the ability to manage customer expectations while driving service quality and operational efficiency.

• Oversee daily service operations for assigned routes in the Yonkers/Bronx region.

• Manage coach and support elevator mechanics and helpers; ensure proper staffing and scheduling.

• Respond to escalated service issues callbacks and customer concerns with urgency and professionalism.

• Review service tickets maintenance logs and repair recommendations for accuracy and completeness.

• Coordinate with dispatch repair teams and modernization teams to prioritize work and minimize downtime.

• Conduct site visits ride alongs and quality audits to ensure safety and performance standards are met.

• Maintain strong relationships with building owners property managers and facility teams.

• Ensure compliance with NYC DOB ASME A17.1 OSHA and company safety protocols.

• Support budgeting forecasting and parts planning for service operations.

• Track KPIs including response times callbacks route performance and customer satisfaction.

• Participate in after hours support rotation as needed.

• 5 years of experience in the elevator industry (service repair or field operations).

• Prior leadership or supervisory experience strongly preferred.

• Strong understanding of traction and hydraulic elevator systems.

• Ability to read wiring diagrams technical manuals and DOB documentation.

• Excellent communication and customer service skills.

• Strong organizational skills with the ability to manage multiple priorities.

• Knowledge of NYC DOB requirements safety codes and compliance standards.

• Valid drivers license; ability to travel between job sites in the Bronx/Yonkers area.

• Background with independent elevator companies and non proprietary equipment (GAL MCE Motion SmartRise).

• Experience managing commercial routes mid rise/high rise buildings and mixed portfolios.

• Familiarity with service contract management and customer retention strategies.

• Work with a respected independent company with direct access to leadership.

• Manage a stable established service territory with strong customer relationships.

• Opportunity to grow into higher level operations or branch leadership roles.

• Competitive compensation aligned with NYC market expectations.