EHR Systems Analyst & Support Specialist

EHR Systems Analyst & Support Specialist

Damien Center Health Operations Indianapolis IN

Full-Time Salaried Exempt $70000

Are you the person everyone calls when eClinicalWorks wont cooperate Do you get a little thrill out of turning a clunky workflow into one that just makes sense And do you want your tech expertise to directly support care for people living with or at risk for HIV

If so wed love to meet you. Damien Center is looking for an EHR Systems Analyst & Support Specialist to be the go-to expert who keeps our electronic health record running smoothly helps our teams get the most out of it and makes sure it works as hard for our patients as our people do.

Why This Role Matters

Every appointment care plan and follow-up at Damien Center runs through our EHR. When the system works well our care teams can spend less time clicking and more time connecting with the people they serve. Thats where you come in.

In this role youll be both a trusted helpdesk resource and a strategic partner. Youll troubleshoot day-to-day issues yes but youll also shape how our integrated care quality and operations teams work making sure our system supports the reporting and standards that come with being a Federally Qualified Health Center (FQHC) and a Patient-Centered Medical Home (PCMH). Your work will have a real visible impact on patient care.

About Damien Center

Founded in 1987 Damien Center is Indianas oldest and largest AIDS service organization serving more than 8000 individuals living with or at risk for HIV. Were a trusted partner offering care coordination integrated care and pharmacy services mental health housing and nutrition and were a safe welcoming home for anyone seeking care.

What Youll Do

Keep Our EHR Running Smoothly

• Serve as the primary helpdesk resource for eClinicalWorks troubleshooting issues and resolving user concerns

• Triage document and track support requests through to resolution and escalate to the vendor when needed

• Manage user accounts security roles and access

• Configure and maintain templates forms order sets alerts registries and other workflow tools

• Help test and roll out software updates and new functionality

Be Our FQHC & PCMH Go-To

• Act as the organizations expert on how FQHC and PCMH requirements show up in EHR workflows and documentation

• Make sure eClinicalWorks supports UDS reporting quality measures care coordination preventive and population health health equity patient engagement enabling services and care gap management

• Keep an eye on regulatory changes and recommend system updates to stay ahead of them

Drive Quality & Continuous Improvement

• Oversee maintenance of reporting tools and support UDS and quality reporting

• Spot trends in support requests and turn them into smarter processes

• Identify opportunities to optimize workflows and participate in quality improvement initiatives

Teach Coach & Empower

• Develop and deliver eClinicalWorks training from group sessions to one-on-one coaching

• Lead EHR onboarding for new team members

• Oversee educational materials and help build standard operating procedures

Collaborate & Lead Projects

• Partner with integrated care operations quality and leadership teams on workflow enhancements

• Serve as the liaison between end users and the EHR vendor

• Participate in system implementations upgrades testing and validation

What You Bring

Required

• Bachelors degree in Healthcare Administration Health Information Management Information Technology Nursing Public Health or a related field*

• 3 years of experience supporting an EHR system in a healthcare setting

• Hands-on experience with eClinicalWorks

• 2 years of experience in an FQHC community health center or primary care environment

• Proficiency in Microsoft Office reporting tools and healthcare technology systems

Preferred

• Experience with PCMH principles and requirements

• Experience with quality reporting UDS measures and population health initiatives

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Who You Are

• The Translator. You speak both clinic and tech fluently and you can explain a system change to a provider a front desk team member or a leader in a way that clicks for each of them.

• The Problem Solver. You enjoy digging into the why behind an issue and dont stop at the quick fix when a better solution is within reach.

• The Patient Teacher. Youre comfortable supporting people at every level of tech confidence and you meet them where they are.

• The Systems Thinker. You see how one workflow connects to reporting quality and ultimately patient care and you design with the big picture in mind.

• The Steady Hand. You juggle multiple priorities with organization and calm work well independently and handle sensitive information with the highest integrity and confidentiality.

• The Relationship Builder. You build trust across departments and help create a culture of courtesy respect and inclusion.

Compensation & Benefits

Salary: $70000 plus an annual performance-based salary increase

• 150 hours of PTO in your first year growing to 195 hours per year after that

• 12 paid holidays

• Medical coverage with PPO or HDHP options plus dental and vision

• HSA or FSA plus a Dependent Care FSA

• 403(b) retirement plan with 5% match and 100% vesting after 90 days

• Life insurance at 2x annual salary plus voluntary life coverage for spouse and children

• Short- and long-term disability

• Employee Assistance Program and a premium Calm app subscription

• Tuition assistance and professional development opportunities

Good to Know

• This role reports to the Director of IT.

• This is an office-based role; remote work may be approved on a case-by-case basis.

• Within your first 90 days youll complete four short healthcare IT courses (on us with certificates provided) covering IT support in healthcare health IT fundamentals patient safety and data security and privacy.

• As a condition of employment Damien Center requires an annual flu vaccination and TB test (or chest x-ray) barring an approved religious or medical exemption.

Ready to Make an Impact

If youre excited about using your EHR expertise to help a mission-driven team deliver outstanding care wed love to hear from you.