ECS Representative
Job Location:
Birmingham, MI - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking an ECS Representative to add to our dynamic team. ECS Representatives are responsible for answering calls and inquiries from referring hospitals standalone detox centers acute psychiatric hospitals and physicians offices while appropriately documenting inquiries and facilitating admissions to Bradford Health Services facilities.
The ideal candidate should be experienced in behavioral health case management and admissions processes.
Responsibilities
- Answer incoming calls faxes and emails from referring hospitals standalone detox centers acute psychiatric hospitals and physicians offices
- Conduct initial telephone screening to determine individuals behavioral health needs and level of care
- Gather demographic insurance medical psychiatric and substance use information
- Explain available behavioral health programs services and the admission process
- Verify insurance eligibility and obtain financial arrangements
- Coordinate admission with Bradford Health Services facilities
- Schedule assessments intake appointments and admissions
- Collaborate with case managers social workers and community referral sources to facilitate continuity of care
- Track referrals admissions and follow up activities to ensure timely placement and communication
- Maintain accurate and confidential patient records in electric health record system
- Ensure compliance with HIPPA organizational policies and regulatory standards
Qualifications
- High School Diploma or GED college helpful
- Knowledge of chemical dependency desired
- Knowledge of and two years experience in admissions/customer service desired
- Must be able to interact with the professional community
- Excellent spoken and written communication skills
- Must have reliable transportation
- Must be self-motivated
- Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
- Must have a valid state drivers license and a safe driving record
- Must be emotionally and physically capable of functioning under stressful situations
- Regular attendance
- Must be able to work in a cooperative manner with co-workers managers clients and prospective clients
- Other duties as assigned
- If recovering two (2) years of continuous verifiable sobriety
Key Skills
- Strong communication and active listening
- Customer service and conflict resolution
- Knowledge of behavioral health and substance use disorders
- Crisis assessment and de-escalation
- Documentation and EHR proficiency
- Organization multitasking and attention to detail
- Empathy professionalism and confidentiality
At Bradford Health Services we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others which is why we offer a comprehensive benefits package designed to support their well-being.
Medical Coverage Three new BCBSAL medical plans with better rates improved co-pays and enhanced prescription benefits.
Expanded Coverage Options for domestic partners and a wider network of in-network providers.
Mental Health Support Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Voluntary Coverages Pet insurance home and auto insurance family legal services and more.
Student Loan Repayment Available for nurses and therapists.
Retirement Benefits 401(k) plan through Voya to help employees plan for the future.
Generous PTO A robust paid time off policy to support work-life balance.
Voluntary Benefits for Part-Time Employees Dental vision life accident insurance and telehealth options for those working 20 hours or more per week.
Required Experience:
Unclear Seniority
About Company
Drug and alcohol rehab in Alabama, Mississippi, North Carolina, Tennessee, Texas, and Indiana. Inpatient, outpatient, and detox at 37 locations.
