E-Commerce Fulfillment Clerk

• Pick merchandise for e-commerce phone and interdepartmental orders using order documentation and system instructions.
• Verify item numbers quantities product condition gift messages and special instructions before packing.
• Pack orders securely and neatly using the correct packaging materials while protecting merchandise from damage in transit.
• Apply shipping labels and required documentation accurately and stage completed packages for carrier pickup.
• Help the team meet same-day or next-business-day shipping expectations for orders received by established cutoff times.

• Prepare gift-wrapped orders and enclosures carefully and consistently with Mount Vernons presentation standards.
• Promptly report damaged merchandise missing items address concerns or other order exceptions to the E-Commerce Fulfillment Supervisor.

• Assist with cycle counts stock checks replenishment and location maintenance as assigned.
• Keep fulfillment stations storage areas supplies and equipment clean organized and safe.
• Follow procedures for handling fragile high-value food and other specially designated merchandise.

• Use Shopify the integrated shipping platform scanners and other fulfillment tools as trained.
• Follow all standard operating procedures safety requirements and instructions related to order and inventory handling.
• Communicate clearly with the E-Commerce Fulfillment Supervisor and coworkers about workload order exceptions supply needs and potential delays.
• Support peak-period priorities and other Retail or Warehouse duties as assigned based on business needs.

• Seasonal position working approximately 32-40 hours per week through January 30 2027.
• Schedule will be based on operational needs and may include weekdays Saturdays and additional hours during peak sales periods.
• Reliable attendance and schedule flexibility are essential during the holiday and post-holiday fulfillment season.

• Previous experience in e-commerce fulfillment retail warehouse operations shipping or a related environment is preferred but not required.
• Ability to learn and accurately use web-based order shipping and inventory systems.
• Strong attention to detail and commitment to accurate careful work.
• Ability to follow instructions manage repetitive tasks efficiently and ask questions when information is unclear.
• Clear and professional communication skills and the ability to work effectively as part of a team.
• Dependable flexible organized and able to maintain productivity during periods of high order volume.

• Regular standing and walking with occasional sitting.
• Frequent use of hands and fingers for picking packing scanning labeling and data entry.
• Frequent bending reaching stooping and moving throughout fulfillment and storage areas.
• Ability to lift and move up to 25 pounds as needed with or without reasonable accommodation.

Required Experience:

IC