Dynamics 365 CRM Solution Architect

Job Title: Dynamics 365 CRM Solution Architect (Functional / Techno-Functional)

Location: Remote
Duration: Long-Term Contract
Experience: 18 Years

Job Description

We are seeking an experienced Dynamics 365 CRM Solution Architect with 18 years of overall IT experience and strong functional/techno-functional expertise in Microsoft Dynamics 365 Customer Engagement (CRM). The ideal candidate will lead enterprise CRM transformation initiatives and architect scalable solutions across Dynamics 365 Sales Marketing (Customer Insights - Journeys) and Customer Service modules.

This role requires close collaboration with business stakeholders product owners and delivery teams to define solution architecture conduct discovery workshops perform fit-gap analysis and drive successful Dynamics 365 implementations.

Note: This is NOT a pure technical developer role. Candidates should have a strong functional consulting or techno-functional background with Solution Architecture experience.

Responsibilities

• Lead end-to-end Dynamics 365 CRM solution architecture and design.
• Conduct business discovery workshops requirement gathering and fit-gap analysis.
• Design scalable CRM solutions aligned with business objectives.
• Create solution blueprints architecture documentation and implementation roadmaps.
• Architect and implement solutions across:
  • Dynamics 365 Sales
  • Dynamics 365 Marketing (Customer Insights - Journeys)
  • Dynamics 365 Customer Service
• Design customer lifecycle management lead management opportunity management campaign management case management omnichannel engagement and customer service processes.
• Drive adoption of Microsoft Power Platform including Power Apps Power Automate Dataverse Power BI AI Builder and Copilot Studio.
• Design integrations with ERP Finance HR eCommerce and third-party applications using Azure Integration Services Logic Apps Service Bus APIs and Dataverse.
• Provide architectural governance and mentor functional consultants and development teams.
• Collaborate with executive leadership and business stakeholders to support digital transformation initiatives.

Required Skills

• 18 years of overall IT experience.
• 7 years of Microsoft Dynamics CRM / Dynamics 365 CE experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations as a Solution Architect.
• Strong functional or techno-functional expertise in:
  • Dynamics 365 Sales
  • Dynamics 365 Marketing (Customer Insights - Journeys)
  • Dynamics 365 Customer Service
• Experience conducting business workshops requirement gathering and fit-gap analysis.
• Strong knowledge of CRM business processes and customer lifecycle management.
• Experience with Microsoft Power Platform:
  • Power Apps
  • Power Automate
  • Dataverse
  • Power BI
  • AI Builder
  • Copilot Studio
• Experience integrating Dynamics 365 with enterprise applications using Azure Integration Services Logic Apps Service Bus and REST APIs.
• Excellent communication stakeholder management and consulting skills.
• Experience leading enterprise CRM transformation projects.

Preferred Qualifications

• Microsoft Dynamics 365 Solution Architect certification.
• Power Platform Solution Architect certification.
• Experience with Customer Insights AI-driven selling Customer Service Copilot and Microsoft Copilot capabilities.
• Experience working in Agile/Scrum environments.

Must-Have Skills

• Dynamics 365 CRM (Customer Engagement)
• Dynamics 365 Sales
• Dynamics 365 Marketing (Customer Insights - Journeys)
• Dynamics 365 Customer Service
• CRM Solution Architecture
• Functional Consulting
• Techno-Functional Experience
• Power Platform
• Power Apps
• Power Automate
• Dataverse
• Power BI
• Fit-Gap Analysis
• Business Process Design
• Discovery Workshops
• Azure Integration Services
• Logic Apps
• REST APIs
• Enterprise CRM Implementations

Required Skills:

Dynamics 365CRM