Document Processing Specialist
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Job Summary
This is a remote position.
Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We help property owners recover utility costs efficiently through innovative technology accurate billing practices and exceptional customer support. As we continue to expand we are seeking a highly organized and dependable Document Processing Specialist to join our remote operations team.
The Document Processing Specialist is responsible for reviewing processing organizing and maintaining business documents and records to support Oates Energys customers and internal operations. This role helps ensure that documents are complete accurate properly organized and processed according to established company procedures.
The ideal candidate is detail-oriented organized dependable and comfortable working with digital documents spreadsheets databases and web-based systems. Strong attention to detail accuracy and the ability to manage multiple document-processing tasks are essential.
- Review incoming documents for completeness accuracy and required information
- Process and organize documents according to established company procedures
- Enter document and account information accurately into company systems
- Upload label categorize and maintain digital documents and records
- Verify information across documents customer records and internal systems
- Identify missing inconsistent or incorrect information and route issues for resolution
- Update customer property account and business records as authorized
- Maintain organized electronic files and document repositories
- Respond to routine document-related requests by email and other approved communication channels
- Assist internal teams with locating and retrieving required documents
- Prepare documents for review processing filing or distribution
- Track document-processing requests and outstanding items
- Maintain accurate records of completed and pending processing activities
- Assist with data entry and routine administrative tasks related to document processing
- Coordinate with billing operations customer service and other internal teams as needed
- Follow established document-management and quality-control procedures
- Protect confidential customer financial and company information
- Follow company privacy and data-handling procedures
- Meet established accuracy productivity and response-time expectations
- Assist with other document-processing administrative and operational responsibilities as assigned
- Previous experience in document processing data entry administration customer service records management or a related field preferred
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Comfortable working with digital documents spreadsheets email and web-based applications
- Proficiency with Microsoft Office Suite preferred
- Ability to accurately enter and review information
- Ability to identify discrepancies and follow established procedures for resolution
- Ability to manage multiple tasks and meet established deadlines
- Strong organizational and file-management skills
- Ability to work independently in a remote environment
- Professional and dependable approach to work
- Ability to handle confidential information appropriately
- Reliable internet connection and appropriate workspace for remote work
- Experience with document-management systems CRM platforms databases or business software is a plus
- Experience with billing property management customer accounts or business records is a plus
- High school diploma or equivalent preferred
- Competitive salary and benefits package
- Fully remote work environment
- Growth opportunities within a rapidly expanding company
- Collaborative team culture focused on innovation and customer success
- Meaningful work supporting utility efficiency and cost recovery
$21.00$29.00 per hour depending on experience and qualifications.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Required Skills:
Strong attention to detail and organizational skills Proficiency in Microsoft Excel and Microsoft Office Suite Excellent written and verbal communication skills Ability to manage multiple tasks and deadlines independently Experience with billing software property management software or utility management systems preferred
Required Education:
High school diploma or equivalent preferred
