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Document Distribution Operations Manager LIC

Thrivent

Job Location:

Appleton, WI - USA

Yearly Salary: $ 81537 - 110315

Posted: 5 June 2026 (30+ days ago)

Application Deadline: 2 September 2026

Vacancies: 1 Vacancy

Job Summary

Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. Includes people process budget deliverables and strategic direction.

DUTIES & RESPONSIBILITIES:

Build and maintain a high-performing team; select develop coach reward and recognize team members.
Manage front-line / professional support teams within an operational unit; recruitment selection performance management development and rewards.

Manage work distribution resource management and staffing levels within workgroup
Assist in / develop team goals priorities and metrics.

Monitor progress toward goals analyze variances take correction action and adapts plans and priorities to address resource and operational challenges.

Provide staff with on-going coaching and performance feedback.

Resolve escalated customer cases situations and inquiries.

Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Participate in represent and/or lead divisional / departmental projects or operational improvements that improve operational unit performance.

Recruits develops and sustains a high-performing team while promoting a culture of shared accountability operational excellence and partnership across the organization.

Models Thrivents leadership competencies Model the Way Rally the Team and Deliver Outcomes.

Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement exceptional employee engagement and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose promise and values ensuring that Thrivents trust and reputation remain strong with its clients.

This role will interact with key leaders within Operations and senior leaders across the enterprise to drive operational excellence for all stakeholders.

QUALIFICATIONS & SKILLS:

Required:

College degree or equivalent
Demonstrated process/people leadership
Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA ALHC CLU)
Strong communication/interpersonal skills with emphasis on customer service conflict management teamwork and coaching skills
Knowledge of TF products and systems desired
Experience with significantly improving processes and leading change
Willingness to maintain an external perspective of emerging management and operations trends
99 license required or obtained within 90 days of hire

Pay Transparency

Thrivents long-term growth depends on attracting rewarding and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract reward and retain top talent. The applicable salary or hourly wage range for this full-time role is $81537.00 - $110315.00 per year which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including but not limited to location relevant experience skills and knowledge business needs market demand and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including for example annual or long-term incentives); medical dental and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivents plans/policies are subject to change at any time at Thrivents discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.