Dock Master

Location: Stamford CT

Harbor Point Marinas is seeking an experienced service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford CT.

The Dock Master will serve as a key point of contact for marina customers boaters guests and dock staff and will be responsible for ensuring safe efficient and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations exceptional customer service skills and the ability to lead a team in a fast-paced waterfront environment.

The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe organized and first-class environment for boaters and guests.

• Oversee daily dock operations to ensure a safe organized and exceptional marina experience.
• Serve as a primary point of contact for marina customers boaters guests and visitors.
• Provide hands-on assistance with vessel arrivals and departures docking line handling and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise schedule train and provide day-to-day direction to dockhands and seasonal marina staff.
• Maintain a high standard of professionalism responsiveness and customer service across the dock team.
• Monitor docks slips utilities equipment and common areas and promptly identify maintenance or safety concerns.
• Ensure docks and marina areas remain clean organized safe and guest-ready.
• Enforce marina rules boating safety procedures and company policies in a professional and customer-focused manner.
• Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate.
• Assist boaters with shore power water connections dock carts and other marina services.
• Respond promptly and professionally to customer questions requests and operational concerns.
• Coordinate with maintenance teams and vendors regarding dock repairs equipment utilities and other operational needs.
• Support seasonal marina opening and closing procedures including preparation for peak boating season and winterization activities.
• Maintain appropriate marina logs records incident reports and operational documentation.
• Assist with marina events waterfront activations and other Harbor Point initiatives as needed.
• Collaborate with property management security maintenance and other Harbor Point teams to support safe and seamless waterfront operations.
• Assist with emergency response and marina safety procedures as needed.

• 3 years of experience in marina operations dock management boating marine services or a related waterfront environment preferred.
• Strong knowledge of recreational boating docking procedures line handling marina safety and dock operations.
• Previous experience supervising dockhands marina staff or another operational team preferred.
• Strong customer service skills with the ability to provide a polished hospitality-driven experience.
• Comfortable working directly with boat owners captains guests vendors and other marina stakeholders.
• Strong communication organizational and problem-solving skills.
• Ability to remain calm and professional while responding to changing weather vessel activity customer needs and operational issues.
• Ability to work independently take initiative and identify issues before they become larger problems.
• Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations.
• Ability to safely handle dock lines equipment and other marina-related materials.
• Basic computer skills; experience with marina management or reservation systems is a plus.
• Flexible schedule with availability to work weekends evenings and holidays during the boating season as needed.
• Valid drivers license required.
• Boating license/certification or USCG credentials are a plus.

• Competitive salary with potential for bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k) Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT Properties

BLT is an equal opportunity employer.