DLO Client Service Rep I

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City OK

Hours: Monday-Friday 8am-5pm

Essential Functions:

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive professional and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful productive work environment

• Responsible for contacting customers by phone fax and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the clients requirements.

Required Knowledge:

• Must be able to operate basic office equipment have generalcomputer knowledge and basic typing ability. Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident self-motivated and be able to work unsupervised. Requires professionalism in appearance actions and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork collaboration and strict attention to be dependable punctual and demonstrate integrity and commitment to company values.
• Must be ableto achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements: Must be available for any shift including nights weekends and some Holidays as needed. Overtime as required by business needs.