District Centrex Operator Human Resources

SANTA ANA UNIFIED SCHOOL DISTRICT

DISTRICT CENTREX OPERATOR-RECEPTIONIST

BASIC FUNCTION:

Under direction of the Assistant Superintendent/designee-Human Resources operate a telephone Centrex switchboard receiving and transferring incoming District calls; act as District receptionist; prepare and provide application packets to candidates for employment; and perform routine clerical duties including computer verification of employment.

REPRESENTATIVE DUTIES:

Operate the District Centrex telephone system in receiving and placing telephone calls; make station connections; take and transmit messages. E

Greet and direct District visitors; provide routine information in response to inquiries. E

Prepare and provide application packets to candidates for employment. E

Sort and distribute incoming mail; perform clerical duties such as filing typing preparing forms assembling and distributing materials as assigned and as time allows. E

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Operation of a switchboard.

Modern office practices procedures and equipment including computer equipment.

Oral and written communications skills.

Telephone techniques and etiquette.

ABILITY TO:

Understand instructions and questions and provide information in an understandable manner.

Speak clearly and distinctly.

Deal tactfully and courteously with the public.

Operate a Centrex switchboard.

Make simple arithmetic calculations.

Work cooperatively with others.

Understand and follow oral and written directions.

Type at 40 words per minute.

Work independently with little direction.

Communicate both orally and in writing in English and Spanish.

Establish and maintain effective working relationships with others.

Perform the essential functions of the job.

EDUCATION AND EXPERIENCE:

Any combination equivalent to graduation from high school one year of general office experience including the operation of a switchboard.

WORKING CONDITIONS:

ENVIRONMENT:

District lobby environment.

Constant interruptions.

PHYSICAL ABILITIES:

Hearing and speaking accurately to exchange information in person or on the telephone.

Seeing to read a variety of materials.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard and switchboard.

Lifting or moving objects normally not exceeding twenty (20) pounds.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

Board Approved: (12/82 9/00) 5/01