Dispatcher NERC Newark, DE

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Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


Job Description
Who We Are

Were powering a cleaner brighter future.

Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.

Were powered by purpose-driven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 20000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).

Were committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers growth opportunities community impact and support to thrive.

In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.

Are you in
Primary Purpose

PRIMARY PURPOSE OF POSITION
The Dispatcher NERC will efficiently coordinate and dispatch field personnel in a cost-effective manner and works with System Operators as deemed appropriate. Dispatches orders to appropriate personnel from a variety of groups or departments using radio or electronic media. Plans and directs the sequence in which jobs are to be executed and is responsible for the flow of work and meeting customer requirements. Monitors and directs activity of field personnel regarding routine service requests. Analyzes data from many sources to determine dispatch location and priority. Make recommendations to supervision with regard to field resource needs. The Dispatcher will dispatch and perform clerical duties associated with work such as routine gas work emergency gas work meter orders single phase and polyphase work and other tasks deemed to be within their skills and abilities related to electric and customer work.


Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES
Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work.
Schedule and assign field resources which will best complete the work in a timely manner.
Coordinate resources and priorities with various groups and departments.
Responsible for tracking measuring and reporting performance to ensure that business goals and objectives are being met.
Answers makes and processes telephone calls from customers and employees.
Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required.
Conducts duties in a manner that will promote good customer relations teamwork and efficient operation.
Makes decisions and solves problems related to the work and/or customers.
Researches and gathers technical information requested by field personnel.
Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties.
Compiles checks and verifies business data by selection of appropriate material from various sources such as preparation of summaries of operations or supporting tabulations for reports.
Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution.
Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required.
Performs other related or less skilled work as required or directed.


JOB SCOPE
This position is a NERC Regulated position.
Progression as Dispatcher requires satisfactorily completing six-month qualifying period in each classification and passing training and progression testing when developed. Failure to pass any test a second time will result in the employee being reassigned.