Dispatcher

From mechanical system analysis and standard energy retrofits to the installation of complex and integrated protocol systems we deliver state-of-the-art expertise and customer-centered service.

Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne this position you will be responsible for answering phones for dispatch and scheduling services.

#havel # Shambaugh #LI-DF #LI-Onsite

• Maintain a positive and productive working relationship with Dispatch Manager Operations Managers and Field Technicians
• Answering Incoming Phones
• Work with Dispatch Manager to schedule service calls and planned preventative maintenance
• Update customers on status of services calls and preventative maintenance requests
• Create/Maintain tickets using internal Dispatch Board
• Maintain Weekly On -Schedule for Field Technicians
• Enter Backflows inspections into Cross Connection Database
• Data Entry of Purchase Orders into Truline
• Call vendors to track down missing invoices
• Run Monthly reports for Operations Managers as needed
• Other duties assigned

• Background experience in administrative duties and customer service preferred
• Working knowledge of Microsoft Outlook Word Excel and PowerPoint
• iSeries AS400 or Truline experience is preferred
• Self-starter and attention to detail
• Possess a willingness to learn and ability to work well with others
• Good written phone skills and oral communication skills are essential to the job
• Regular and reliable attendance including the ability to work extended hours and weekends as required

Please review our Affirmative Action Policy.

Compensation Range: $19-23 per hour