Dispatch Supervisor BILINGUAL IN SPANISH

A Dispatch Supervisor is responsible for overseeing the daily routing and dispatch operations of the transportation department. The purpose of this position is to ensure safe efficient and on-time transportation services by coordinating drivers monitors vehicles and dispatch personnel. Their main duties include managing daily dispatch activities addressing service interruptions supporting drivers and attendants monitoring route performance and ensuring compliance with company policies and customer requirements.

Responsibility Profile:

Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.

Monitor driver attendant and vehicle availability and make adjustments as needed to support service requirements.

Communicate with drivers attendants school personnel parents and management regarding route issues delays and operational concerns.

Respond to accidents breakdowns emergencies and other service disruptions by implementing appropriate contingency plans.

Utilize routing GPS and communication systems to monitor route performance and vehicle locations.

Ensure all routes are properly covered and assist with driver assignments route changes and substitutions.

Maintain accurate dispatch records logs reports and documentation.

Support driver and attendant training by reinforcing company policies safety procedures and operational expectations.

Monitor compliance with DOT state local and company regulations.

Assist with employee coaching attendance tracking and performance management of dispatch staff.

Collaborate with operations safety maintenance and customer service departments to ensure seamless service delivery.

Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.

Participate in startup planning route implementation and special transportation events as needed.

Perform other duties as assigned.

Qualifications

Two (2) years of transportation logistics dispatch or operations experience.

One (1) year of supervisory or leadership experience preferred.

High school diploma or equivalent required; associate or bachelors degree preferred.

Strong knowledge of transportation operations routing and dispatch procedures.

Proficiency with dispatch software GPS systems and Microsoft Office applications.

Excellent communication problem-solving and organizational skills.

Ability to work in a fast-paced environment and effectively manage multiple priorities.

Ability to respond to after-hours operational emergencies when required.

School bus transportation experience preferred.

Valid drivers license required.