Dispatch Operations Specialist, Remote Gate Management (RGM)

Amazons ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and to have a positive impact on Amazon our transportation partners and ultimately our customers. When network disruptions happen youll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center transportation and/or supply chain environments. Additionally a passion for quickly providing solutions and resolution to challenges by using strong communication problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves team carriers/drivers and work schedules!




Key job responsibilities
Deliver outstanding carrier and driver experience/solutions in a contact center environment through researching problem-solving setting appropriate expectations and working within the Amazon Transportation network
Work in fast-paced environment and adhere to schedules: start/stop and breaks/lunches
Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
Use internal systems to gather data from multiple sources to support reporting on a daily weekly monthly and quarterly basis (AAP Reach Decisiv FMC & YMS)
Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM) Amazon Freight Partners (AFP) and Fleet.
Provide support to field teams in driver assignment load acceptance and driver/equipment availability

- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older

- 1 years of contact center experience
- 1 year of call center experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 21.68 - 29.18 USD hourly