Dispatch Manager

CORPORATE OVERVIEW: CRST The Transportation Solution Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRSTS DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent dependable high-quality delivery services. We provide customers the flexibility of a private fleet without the expense. Dedicated Solutions is divided into East and West divisions.

JOB FAMILY SUMMARY:
Fleet operations professionals manage CRSTs day-to-day driver and equipment performance. They coordinate routes monitor service and ensure every load is delivered safely and efficiently.

WORK LOCATION: Onsite in Erlanger KY

SCHEDULE: This will be a floater/coverage position. The hours and schedule will vary and weekend coverage will be needed at times.

JOB SUMMARY:
The Dispatch Manager supports daily fleet operations by coordinating dispatch activity managing freight movement and maintaining clear consistent communication with drivers to ensure safe compliant and on-time service. This individual contributor role partners closely with internal teams and when applicable customer contacts to support operational continuity driver engagement and service reliability across assigned shifts including off-hours support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities coordinating freight movement and maintaining strong communication with drivers to ensure compliance safety and on-time performance
• Team Leadership and Development: Partner with fleet managers to support driver communication resolve issues and promote operational consistency across shifts
• Customer and Internal Communication: Maintain open timely and professional communication with drivers internal departments and customer teams to ensure reliable service and operational continuity
• Safety and Compliance: Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Performance Monitoring and Analysis: Track load status driver availability and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Cross-Functional Collaboration: Coordinate with planning maintenance and customer service teams to resolve operational challenges and support load completion
• Continuous Improvement: Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Availability: Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS:

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting standing walking lifting up to 20 pounds using standard office equipment and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Experience in dispatch logistics coordination or fleet operations
• Knowledge: Working understanding of DOT regulations Hours of Service and transportation safety requirements
• Skills: Strong communication organization and multitasking skills with attention to accuracy and timeliness

PREFERRED QUALIFICATIONS:

• Education: A two-year degree or applicable work experience with demonstrated success
• Industry Experience: Experience supporting customer-specific fleet operations
• Technology: Proficiency in transportation management systems or dispatching software
• Customer Service: Strong interpersonal skills and ability to manage time-sensitive situations
• Problem Solving: Ability to identify challenges analyze data and implement practical solutions

CRST CORE VALUE:
Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees Customers Agents Contractors and Communities

EEO STATEMENT:
CRST The Transportation Solution Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles) color religion creed religious practices sex (including pregnancy childbirth breastfeeding reproductive health decision-making sexual orientation gender identity gender expression and related conditions) national origin ancestry age disability genetic information military status veteran status marital status or any other status protected by applicable federal state or local law.

Required Experience:

Manager