Director, Vendor Performance Management (Development Operations)

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

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Job Description

We are seeking an experienced and dynamic Director of Vendor Performance Management within Development Operations. This role is accountable for portfolio-level vendor performance across the clinical development lifecycle including performance analytics issue trending escalation management and performance improvement strategies for assigned vendors. The Director partners closely with internal development teams and external vendor leadership to drive performance transparency continuous improvement enabling data-driven decision-making across a complex outsourced ecosystem. This role will sit in Foster City CA.

Core Responsibilities

The Director Vendor Relationship and Performance Management is accountable for providing strategic oversight and leadership of vendor performance management across Development Operations. Core responsibilities include but are not limited to the following:

• Provide portfolio-level leadership and accountability for vendor performance management across multiple outsourced service areas within Development Operations ensuring alignment with development strategy delivery expectations and business objectives.

• Define own and govern vendor performance management frameworks for the assigned vendor portfolio including performance metrics issue management escalation pathways and performance improvement strategies across functional teams.

• Oversee the development maintenance and ongoing optimization of departmental performance management tools and systems including the KPI dashboard and the Vendor Issue Management System ensuring data integrity relevance and usability.

• Lead performance analytics and reporting strategy for the assigned vendor base ensuring consistent interpretation and effective use of performance data to generate actionable insights inform governance discussions and drive continuous improvement.

• Partner with crossfunctional development leaders to proactively identify vendor performance risks gaps and trends; assess business impact; and define and oversee execution of performance improvement plans.

• Lead and facilitate vendor performance governance and escalation processes representing Development Operations at operational and leadership-level forums and driving timely resolution of complex portfolio-level issues in collaboration with internal and vendor executive stakeholders.

• Serve as a strategic advisor to internal stakeholders and vendor partners translating complex performance data into clear decisionready insights and recommendations for portfolio and vendor governance meetings.

• Contribute to the design implementation and continuous improvement of vendor performance management processes standards and ways of working across the Development organization.

• Build organizational capability in vendor performance management by leading or enabling training knowledge sharing and adoption of best practices across teams.

• Lead complex cross-functional initiatives related to vendor performance and governance engaging and influencing a broad range of stakeholders across Development Operations and partner functions.

• Champion innovation and advanced analytics including the use of AI-enabled tools to enhance predictive vendor performance insights automate manual analysis where appropriate and strengthen proactive data-driven governance.

Core Competencies & Behavioral Attributes

Demonstrates Boldness in Aspiration & Agility in Execution

• Operates with a strategic enterprise mindset setting ambitious goals for vendor performance and governance while driving practical timely execution across a complex outsourced landscape.

• Anticipates trends risks and opportunities within clinical development outsourcing and adapts strategies priorities and governance models to meet evolving business needs.

Cares and Makes Time for People

• Builds an inclusive respectful and highperforming environment by investing in relationships with internal teams and external vendor partners.

• Leads with empathy and respect balancing performance expectations with partnership accountability and trust across stakeholders.

Listens Speaks Openly and Explains the Why

• Demonstrates strong executive communication and presence clearly articulating performance insights risks and recommendations to senior leaders and vendor executives.

• Actively listens to diverse perspectives synthesizing complex inputs into clear datadriven narratives that enable informed decisionmaking and alignment.

Trusts Others and Empowers Sound Decision Making

• Influences effectively without direct authority empowering crossfunctional teams and vendor partners to take ownership of performance outcomes.

• Creates clarity in roles expectations and decision rights fostering accountability and confidence across governance and escalation forums.

Owns the Impact of Decisions and Outcomes

• Takes full accountability for portfoliolevel vendor performance outcomes including the effectiveness timeliness and business impact of decisions made within governance and escalation forums.

• Demonstrates sound judgement in navigating complex highimpact situations balancing development objectives operational risk and strategic partnerships.

• Ensures clear ownership followthrough and resolution of issues by driving decisions to closure and reinforcing accountability across internal and vendor stakeholders.

Leads Through Insight Innovation and Continuous Improvement

• Brings strong analytical and systems-thinking capabilities leveraging performance data advanced analytics and emerging technologies to generate actionable insights and predictive intelligence.

• Champions continuous improvement and innovation driving enhancements in vendor performance frameworks tools and ways of working to deliver sustainable value.

Core Skills

• Strategic Thinking: Aligns vendor performance and governance improvements with broader Development and enterprise objectives.

• Collaboration & Influence: Builds strong relationships and drives alignment across internal stakeholders and vendor leadership.

• Analytical & ProblemSolving Skills: Applies critical thinking and datadriven analysis to identify risks trends and improvement opportunities.

• Adaptability: Thrives in a fastpaced complex environment with shifting priorities.

• Accountability & DecisionMaking: Takes ownership of outcomes drives timely decisions and ensures highquality outcomes.

• Communication: Demonstrates clear persuasive oral written and verbal communication including change leadership.

• Continuous Improvement Mindset: Proactively identifies and drives opportunities to enhance processes and ways of working.

Preferred Qualifications:

• BA/BS in life sciences or related field with 10 years of progressively responsible experience in vendor performance and relationship management within the biotech or pharmaceutical industries

• Demonstrated experience leading portfoliolevel vendor performance governance across multiple vendor service categories within clinical development.

• Strong background in KPI (key performance indicator) development and analytics performance issue escalation and performance improvement planning.

• Proven experience partnering with vendors and crossfunctional stakeholders including engagement with senior and executivelevel leaders.

• Proficiency in Microsoft Excel Word PowerPoint Copilot and SharePoint.

• Preferred experience using advanced analytics and AIenabled tools to support performance management and decisionmaking.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams modeling inclusion and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills experience aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow develop and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals purpose and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

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