Director, UX and Digital Communications

Job Description

We are seeking a Director UX and Digital Communications to shape how our company shows up across its external web ecosystem. This leader will define the strategy standards and operating model for intuitive accessible user-centered measurable and discoverable digital experiences across both traditional and AI-powered search environments.

This is an opportunity to lead enterprise-wide web experience strategy strengthen our companys digital presence and help stakeholders find understand and engage with our content in an evolving digital landscape.

The Director will work closely with UX content analytics IT Legal Privacy regional teams and external partners to create clear priorities practical governance and scalable ways of working. The role provides strategic oversight of major web initiatives without owning day-to-day production or technical development.

The Director reports to the Executive Director Enterprise Brand Social Media and Digital Communications.

What you will do:

• Lead enterprise UX research web experience and digital communications strategy across our companys external digital properties.

• Use audience research journey mapping usability testing analytics and stakeholder insights to identify opportunities and improve digital experiences.

• Set clear standards for site architecture navigation accessibility inclusive design content structure and user journeys.

• Guide web content strategy and governance in partnership with digital editorial analytics platform and regional teams.

• Improve findability and reuse through enterprise taxonomy metadata tagging and content classification standards.

• Turn audience needs pain points performance data and research findings into practical experience improvements.

• Provide strategic oversight for major web initiatives helping teams align on scope priorities experience standards and outcomes.

• Build practical governance frameworks workflows compliance expectations and operating practices that help teams move with clarity and consistency.

• Partner with IT and development teams to shape platform strategy technology direction and performance standards.

• Define success measures and use analytics insights and performance data to guide decisions and continuous improvement.

• Bring together Communications IT Legal Privacy analytics regional teams and external partners to align on shared priorities and outcomes.

• Advance GEO and AI-era discoverability so content is structured credible current measurable and optimized for search citation and answer-engine visibility.

• Build coach and lead a strong team and partner model with clear ownership across strategy execution and delivery.

• Stay ahead of trends in UX digital experience AI search and content innovation and translate them into opportunities for our company.

What you will bring:

• Bachelors degree required Advanced degree a plus.

• Minimum 10 years of experience in digital strategy UX web communications or a related field ideally in a global or highly regulated environment.

• A track record of setting enterprise web strategy and leading large-scale digital experience transformation.

• Experience leading and influencing cross-functional teams across UX content SEO/GEO analytics technology and external partners.

• Strong knowledge of UX accessibility information architecture SEO/GEO AI-enabled search answer engines and content governance.

• Ability to establish practical governance models operating frameworks standards and best practices across complex organizations.

• Strong stakeholder leadership with the ability to align senior leaders and teams around shared strategy priorities and outcomes.

• Comfort using KPIs analytics and insights to guide decisions and measure impact.

• Familiarity with web platforms CMS ecosystems and collaboration with IT and development partners.

• Excellent communication executive presence and relationship-building skills.

• Ability to thrive in a global matrixed and regulated environment.

Required Skills:

Adaptability Adaptability Community Relations Content Creation Content Management Crisis Communication Management Critical Success Factors Detail-Oriented Digital Media Digital Media Channels Digital Strategy Digital Transformation Digital Transformation Initiatives Environmental Social And Governance (ESG) Event Management Executive Presence Impact Analysis Media Relations Performance Metrics Platform Design Platform Management Policy Development Public Speaking Research Development Social Media Management 8 more

Preferred Skills:

Digital Experiences

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

Learn more about your rights including under California Colorado and other US State Acts

The salary range for this role is

$173200.00 - $272600.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

09/25/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.