Director, Transportation Strategy & Network Planning

At Chewy taking care of pets and the people who love them through the highs the lows and the everyday is what drives us. Grounded in that purpose and focused on our mission to be the most trusted and convenient destination for pet parents and partners everywhere we work every day to help people feel more confident supported and capable in caring for the animals they loveshowing up with the products services care and guidance they need whenever they need it.

Bringing that to life takes exceptional leaders.

Leadership at Chewy is guided by our Operating Principles which define how we lead make decisions develop talent serve our customers and grow our business. We value leaders who think strategically stay close to the customer and arent afraid to roll up their sleeves alongside their teams. They solve complex challenges build high-performing organizations and partner closely with senior leaders to shape the future of Chewy.

If youre energized by building leading and making a meaningful impact this leadership opportunity may be the right fit for you.

Our Opportunity
Chewy is seeking an experienced and strategic Director Transportation Strategy & Network Planning to define and own the long-term strategy for Chewys transportation network planning network design carrier strategy and transportation capabilities. This leader will establish the multi-year vision and operating mechanisms required to optimize transportation cost service speed capacity reliability and customer experience while enabling Chewys long-term growth. The Director will own the five-year transportation strategy and capability roadmap translating enterprise growth customer and financial objectives into clear network carrier planning and investment strategies. This role will have significant influence over network strategy capability development portfolio prioritization and transportation planning. The Director will make and influence complex decisions requiring tradeoffs across cost speed service capacity customer experience operational complexity and long-term flexibility. The Director will lead a high-performing organization responsible for transportation strategy network planning programs and capabilities and will partner closely with Transportation Operations and third-party carriers to translate strategy into executable operating plans. This leader will also work across Fulfillment Center Operations Engineering Technology Product Delivery Experience Customer Care Finance Procurement HR and other enterprise functions to establish priorities secure investment and drive alignment.

A successful leader will consistently demonstrate Chewys Operating Principles particularly Customers First Act as an Owner Operate at Depth Deliver Results Earn Trust and Debate Openly; Commit Fully. This leader must be comfortable operating autonomously in a highly complex environment making consequential decisions with imperfect information and creating alignment across teams where direct authority is distributed.

What Youll Do

• Define and own Chewys long-term transportation strategy translating enterprise growth customer and financial objectives into network design carrier mode capacity planning and capability strategies.
• Own the five-year transportation strategy and portfolio roadmap defining the physical operational analytical and technology capabilities required to support Chewys future transportation network.
• Establish the strategic direction for transportation network planning including supply and capacity planning equipment requirements carrier and mode strategy network connectivity and short- mid- and long-term planning horizons.
• Make and influence complex network decisions across cost speed service capacity reliability customer experience operational complexity and long-term flexibility. Establish clear principles analytical frameworks and mechanisms for evaluating these tradeoffs.
• Develop and maintain an integrated transportation portfolio roadmap prioritizing physical operational analytical and technical enhancements based on customer impact financial value network requirements and enterprise priorities.
• Partner with Transportation Operations to translate long-term network strategy into executable operating plans while maintaining ownership of network design planning strategy capability roadmaps and optimization frameworks.
• Establish and own transportation performance mechanisms across cost transit time delivery reliability capacity carrier performance and customer experience. Identify structural opportunities and drive actions when performance does not meet expectations.
• Develop business cases and investment strategies for major network and capability changes incorporating financial return customer impact operational feasibility capacity risk and long-term strategic value.
• Use advanced analytics modeling and simulation to improve decision making understanding customer network and carrier behavior and translating those insights into clear business operational and technical improvements.
• Catalyze innovation across the transportation network by understanding industry trends emerging carrier capabilities technology advancements and evolving customer expectations. Challenge conventional approaches and identify opportunities to create structural competitive advantage.
• Influence senior leaders across Operations Finance Technology Product Procurement Customer Experience and other enterprise functions to establish priorities resolve complex tradeoffs secure investment and drive alignment around transportation strategy.
• Build strategic relationships with third-party transportation providers engaging senior carrier leadership to influence capabilities network design service models capacity strategies and long-term partnership opportunities.
• Build and lead a high-performing organization by establishing the appropriate organizational structure hiring and developing exceptional talent building leadership depth and succession and creating mechanisms that establish clear accountability and consistently Deliver Results.
• Operate at Depth while maintaining strategic perspective developing a deep understanding of network economics carrier performance transportation flows capacity constraints customer outcomes and planning assumptions while empowering the organization to own day-to-day execution.
• Synthesize complex information into clear strategies and recommendations communicating effectively with senior executives and translating transportation complexity into actionable business decisions.
• Lead high-impact executive-level initiatives that enable growth unlock incremental profitability improve customer experience and create scalable capabilities for Chewys future transportation network.

What Youll Need

• 10 years of progressive experience in transportation logistics supply chain or network planning including significant leadership experience in complex transportation environments.
• Deep knowledge of transportation networks across multiple modes carrier structures operating models and contract structures.
• Demonstrated experience defining and implementing long-term transportation logistics or network strategies with significant business impact.
• Experience developing or implementing network planning optimization simulation or decision-support capabilities.
• Demonstrated ability to evaluate complex systems and identify structural opportunities that may not be apparent through conventional approaches.
• Strong understanding of transportation supply capacity equipment carrier economics network design and short- mid- and long-term planning.
• Proven ability to make complex tradeoffs among competing business objectives and to think systemically across cost customer experience speed service capacity risk and operational complexity.
• Demonstrated ability to operate effectively in ambiguous environments establish direction where precedent may not exist and make high-quality decisions with imperfect information.
• Proven track record of taking end-to-end ownership of complex initiatives and delivering measurable business results in fast-paced dynamic environments.
• Strong financial and analytical acumen with demonstrated experience developing business cases evaluating investments modeling complex tradeoffs and translating data into executive-level decisions.
• Demonstrated ability to perform in-depth analysis synthesize complex information develop compelling narratives establish strategy and make clear recommendations to senior business and technical leaders.
• Exceptional communication and influencing skills with the ability to engage effectively from front-line operations through senior executives.
• Demonstrated ability to build relationships and Earn Trust across functions influence decisions outside direct areas of authority constructively challenge perspectives and create alignment around difficult decisions.
• Experience sponsoring and leading large cross-functional initiatives with broad scope and material impact beyond the Transportation organization.
• Demonstrated ability to Build High-Performing Teams including hiring and developing exceptional talent building leadership capability creating succession plans establishing clear accountability and scaling execution through others.
• Ability to Operate at Depth when necessary while maintaining strategic perspective empowering leaders and avoiding unnecessary dependence on the Director for day-to-day execution.
• Demonstrated ability to challenge the status quo Think Big identify emerging opportunities and translate innovative ideas into scalable business capabilities.
• Relentless curiosity and a willingness to develop expertise in unfamiliar areas while rapidly building credibility with functional experts and senior leaders.
• Bachelors degree in Supply Chain Logistics Engineering Business Finance or a related field; advanced degree preferred.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

To access Chewys California CPRA Job Applicant Privacy Policy please click here.