Director, Technical Solutions Microsoft Advertising

Microsoft Advertising is seeking a Director Technical Solutions to lead a global organization of Technical Account Managers and Technical Solutions professionals supporting strategic customers agencies technology partners and publishers.

This organization serves as the technical bridge between customers and Microsoft Advertising. The team works alongside sales product engineering and customer-facing stakeholders to help customers successfully adopt integrate optimize and scale Microsoft Advertising solutions.

The Director Technical Solutions is responsible for defining the vision strategy and operating model for the Technical Solutions organization while developing high-performing teams and cultivating solid partnerships across the broader Microsoft ecosystem.

This role requires a combination of technical depth customer-facing leadership business acumen organizational leadership and a passion for helping customers achieve measurable business outcomes.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

AI Experiences employees who live within a 50- mile commute of a designated Microsoft Hub in the U.S. are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

• Lead the Technical Solutions Organization
  • Lead and develop a global organization of managers and technical professionals.
  • Define the long-term vision strategy priorities and operating model for Technical Solutions.
  • Build an inclusive high-performance culture focused on customer impact accountability innovation and continuous improvement.
  • Drive workforce planning talent development succession planning organizational health and hiring.
• Drive Strategic Customer Success
  • Build trusted relationships with executive stakeholders across strategic customers agencies publishers and technology partners.
  • Ensure customers receive proactive technical guidance that accelerates adoption and business value realization.
  • Serve as a senior escalation leader for complex and business-critical customer situations.
  • Create scalable engagement models that balance exceptional customer experiences with operational efficiency.
• Accelerate Product Adoption and Growth
  • Partner with commercial teams to drive adoption of new products capabilities APIs measurement solutions and emerging technologies.
  • Identify opportunities to increase customer success through firmer technical engagement improved onboarding and expanded utilization of platform capabilities.
  • Establish repeatable best practices playbooks and customer engagement frameworks that can be scaled globally.
• Influence Product and Engineering Strategy
  • Build solid partnerships with Product Management and Engineering organizations.
  • Create mechanisms that transform customer feedback adoption challenges and technical friction into actionable product and engineering insights.
  • Advocate for investments that improve customer experiences simplify adoption and accelerate growth.
• Drive Organizational Excellence
  • Develop data-driven approaches for measuring customer outcomes technical engagement effectiveness operational performance and business impact.
  • Establish clear accountability for customer success adoption escalation management and stakeholder satisfaction.
  • Lead through change and continuously evolve the organization to meet emerging customer and business needs.

Required Qualifications:

• Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 6 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
  • OR equivalent experience.

Preferred Qualifications:

• Masters Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 8 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
  • OR Bachelors Degree in Computer Science Information Technology Mechanical Engineering Electrical Engineering Aerospace Engineering Data Science Cybersecurity or related field AND 12 years technical experience in software engineering network engineering service engineering systems engineering or industrial controls
  • OR equivalent experience.
• Significant experience leading managers and technical organizations.
• Experience supporting enterprise customers strategic accounts agencies technology partners or complex commercial organizations.
• Experience building and leading customer-facing technical teams.
• Experience driving outcomes across Product Management Engineering Sales Customer Success and related cross-functional organizations.
• Experience managing executive-level stakeholder relationships and complex customer situations.
• Demonstrated success developing organizational strategy and executing through influence in highly matrixed environments.
• Experience leading Technical Account Management Customer Engineering Strategic Customer Success Technical Consulting Customer Advisory or similar organizations.
• Experience supporting enterprise software cloud platforms AI-powered technologies API ecosystems advertising technology SaaS platforms or digital transformation initiatives.
• Experience working with large global advertisers agencies publishers or technology partners.
• Demonstrated ability to influence product strategy through customer insights and market feedback.
• Solid executive communication change leadership and organizational transformation experience.
• Proven track record of building diverse high-performing global teams and developing future leaders.

#MicrosoftAdvertising

#MSA

#TechnicalSolutions

#AdTech

#TechnicalAccountManagement

#TechnicalLeadership

Service Engineering M5 - The typical base pay range for this role across the U.S. is USD $142800 - $274800 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $188000 - $304200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager