Director, Strategy and Operations

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As Director Strategy and Operations you will be the strategic and operating partner to the VP Call Center Operations and an extension of the VP across a global service operations organization. You will turn priorities into plans plans into decisions and decisions into execution. You will own the analytics executive presentations leadership narratives and operating rhythm that keep the leadership team aligned and moving. This is a hands-on role for a builder who does the work not one who delegates it.

What youll do:

• Run the leadership teams operating rhythm including staff meetings business reviews offsites and action and decision tracking

• Build executive presentations leadership narratives and strategy updates for VP COO and CEO audiences that frame trade-offs and drive decisions

• Draft and manage communications on behalf of the VP to leaders frontline teams partners and executives

• Own the transformation portfolio and PMO across active workstreams including business process outsourcing (BPO) knowledge and artificial intelligence (AI) quality workforce strategy and service model evolution

• Personally build the analytics: key performance indicator (KPI) frameworks dashboards business cases and root cause analyses that turn data into actionable recommendations

• Deliver rapid-turn analysis and decision support on the VPs top priorities often on short timelines

• Lead cross-functional working sessions with partners across Operations Product Technology Quality Assurance (QA) Training and Commercialization to align priorities resolve blockers and drive accountability

• Coach analysts including talent from analyst programs and set the quality bar for portfolio deliverables

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in management consulting corporate strategy chief of staff strategy and operations or transformation roles supporting complex cross-functional business initiatives.

• 5 years of experience building executive presentations strategic narratives business cases and decision-support materials for senior leadership audiences using PowerPoint and data-driven storytelling.

• 5 years of hands-on experience analyzing operational performance through KPI frameworks dashboard development and root cause analysis using Excel reporting tools and related analytics methods.

• Strong executive writing skills with the ability to produce clear concise communications for senior leaders and broad audiences.

• Demonstrated experience influencing senior cross-functional stakeholders without direct authority and handling confidential matters with discretion.

• Bachelors degree or higher in business finance operations analytics or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience in a chief of staff or strategy and operations role reporting to a senior executive.

• Experience moving from consulting delivery into an embedded operating role with ongoing ownership of outcomes

• Experience in contact center BPO or service operations environments.

• Experience in financial services fintech or payments environments with regulatory operational and cross-functional complexity.

• Experience coaching or leading analysts across multiple concurrent workstreams.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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