Director, Software Engineering – PMS Platform

JOB SUMMARY

The Director Software Engineering PMS Platforms provides strategic and technical program leadership for complex enterprise-level hotel technology initiatives. This position leads the planning and execution of programs supporting Property Management System platforms enterprise integrations quality engineering deployment readiness and production operations.

The Director partners across Product Engineering Hotel Operations Enterprise Architecture Information Security Infrastructure Quality Engineering Site Reliability Engineering and external technology providers to establish integrated roadmaps align delivery commitments manage dependencies and drive measurable program outcomes. The position operates across a complex multi-vendor technology ecosystem and is accountable for bringing structure transparency and disciplined execution to initiatives that have broad operational and business impact.

The successful candidate combines technical acumen strategic program management executive communication vendor leadership and a strong understanding of enterprise software delivery. This leader anticipates delivery and operational risks facilitates timely decision-making and promotes scalable and sustainable solutions that support Marriotts evolving hotel technology landscape.

CANDIDATE PROFILE

Education and Experience

• Bachelors degree in Computer Science Information Technology Engineering Business Administration or a related field or equivalent professional experience.

• Eight or more years of experience in technical program management technology delivery application development platform engineering or a related discipline including leadership of complex cross-functional enterprise technology initiatives.

• Demonstrated experience leading programs involving cloud or SaaS platforms enterprise integrations external technology providers and multiple business and technology stakeholder groups.

Preferred

• Experience with hospitality technology hotel operations platforms Property Management Systems reservations platforms or similarly complex operational technology ecosystems.

• Experience leading large-scale modernization platform implementation deployment or transformation programs across geographically distributed organizations.

• Project Management Professional Program Management Professional SAFe Agile or comparable program and delivery management certification.

CORE WORK ACTIVITIES

• Drives the technical delivery and quality engineering strategies for Property Management System platform initiatives and related hotel technology capabilities.

• Partners with Product Engineering Hotel Operations Enterprise Architecture Information Security Infrastructure Quality Engineering Site Reliability Engineering and Support teams to align priorities and coordinate execution.

• Drives the identification assessment communication and mitigation of program risks delivery constraints technical dependencies resource gaps and operational readiness concerns.

• Coordinates the delivery of enterprise integrations across PMS platforms application programming interfaces middleware event and messaging services property interfaces and upstream and downstream enterprise systems.

• Guides technical and architectural discussions to ensure program decisions align with enterprise architecture security resiliency scalability data protection and operational support standards.

• Oversees integrated quality and release readiness across system integration testing end-to-end testing user acceptance testing regression testing performance validation deployment preparation and production verification.

• Directs implementation and launch-readiness activities including release planning technical cutover coordination deployment sequencing production validation hypercare and transition to steady-state support.

• Partners with production support and Site Reliability Engineering teams to improve platform observability operational resilience incident response root cause follow-through and continuous service improvement.

• Provides clear concise and decision-oriented communication to senior leaders regarding program health accomplishments risks trade-offs delivery forecasts and matters requiring leadership action.

• Facilitates cross-organizational decision-making resolves competing priorities and removes impediments that affect delivery across internal teams and external providers.

• Builds strong working relationships across global business and technology organizations while promoting accountability transparency collaboration and continuous improvement.